Summary
Overview
Work History
Education
Skills
Timeline
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Akmal Aizat Bin Abdul Wahab

Seremban, Negeri Sembilan,05

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Restaurant Manager

G.L. Corner
01.2019 - Current
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated with catering staff to deliver food services for special events and functions.

Store Manager

Seven Eleven
06.2016 - 12.2018
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Assistant Store Manager

Seven Eleven
01.2015 - 05.2016
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Airport Operations Agent

Kuala Lumpur International Airport
11.2013 - 12.2014
  • Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
  • Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
  • Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.

Airport Customer Service Agent

Emirates Airlines
01.2012 - 10.2013
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.

Restaurant Waiter

G.L. Corner
01.2008 - 12.2011
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.

Education

Sijil Pelajaran Malaysia

Sekolah Menengah Kebangsaan Seri Ampangan
Seremban, Negeri Sembilan, Malaysia

Skills

  • Staff Management
  • Customer Engagement
  • Operations Management
  • Kitchen equipment operation and maintenance
  • Conflict resolution techniques
  • Adaptable
  • Performance Improvement
  • Quality Assurance
  • Attention to Detail
  • Time Management
  • Reliability
  • Team Leadership

Timeline

Restaurant Manager

G.L. Corner
01.2019 - Current

Store Manager

Seven Eleven
06.2016 - 12.2018

Assistant Store Manager

Seven Eleven
01.2015 - 05.2016

Airport Operations Agent

Kuala Lumpur International Airport
11.2013 - 12.2014

Airport Customer Service Agent

Emirates Airlines
01.2012 - 10.2013

Restaurant Waiter

G.L. Corner
01.2008 - 12.2011

Sijil Pelajaran Malaysia

Sekolah Menengah Kebangsaan Seri Ampangan

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Akmal Aizat Bin Abdul Wahab