Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
G.L. Corner
01.2019 - Current
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Oversaw food preparation and monitored safety protocols.
Coordinated with catering staff to deliver food services for special events and functions.
Store Manager
Seven Eleven
06.2016 - 12.2018
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Seven Eleven
01.2015 - 05.2016
Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Airport Operations Agent
Kuala Lumpur International Airport
11.2013 - 12.2014
Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
Airport Customer Service Agent
Emirates Airlines
01.2012 - 10.2013
Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Enhanced customer satisfaction by providing timely and accurate flight information.
Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Restaurant Waiter
G.L. Corner
01.2008 - 12.2011
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.