Akmal Aizat Bin Abdul Wahab
Seremban, Negeri Sembilan,05
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
G.L. Corner
01.2019 - Current
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw food preparation and monitored safety protocols.
- Coordinated with catering staff to deliver food services for special events and functions.
Store Manager
Seven Eleven
06.2016 - 12.2018
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Seven Eleven
01.2015 - 05.2016
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Airport Operations Agent
Kuala Lumpur International Airport
11.2013 - 12.2014
- Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
- Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
Airport Customer Service Agent
Emirates Airlines
01.2012 - 10.2013
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Restaurant Waiter
G.L. Corner
01.2008 - 12.2011
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Seri Ampangan
Seremban, Negeri Sembilan, MalaysiaSkills
- Staff Management
- Customer Engagement
- Operations Management
- Kitchen equipment operation and maintenance
- Conflict resolution techniques
- Adaptable
- Performance Improvement
- Quality Assurance
- Attention to Detail
- Time Management
- Reliability
- Team Leadership
Timeline
Restaurant Manager
G.L. Corner
01.2019 - Current
Store Manager
Seven Eleven
06.2016 - 12.2018
Assistant Store Manager
Seven Eleven
01.2015 - 05.2016
Airport Operations Agent
Kuala Lumpur International Airport
11.2013 - 12.2014
Airport Customer Service Agent
Emirates Airlines
01.2012 - 10.2013
Restaurant Waiter
G.L. Corner
01.2008 - 12.2011
Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Seri Ampangan