Aki Loh
Blockchain Operation Assistant Manager
Ipoh,Perak
Overview
17
17
years of professional experience
3
3
Languages
Work History
P2P Business Development Manager
Bitget
11.2023 - Current
- Responsible for managing and recruiting merchants, operating merchants, enhancing merchant activity and transaction volume .
- Regular data analysis and trend grasping for the fiat currency market
- Maintain trading depth and enhance user experience through incentive mechanisms, events, and other initiatives
- Gather and provide feedback on product improvements and requirements from the perspectives of users and merchants
- Daily problem resolution and feedback for service merchants
- Coordinate and resolve abnormal orders
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Implemented systems and procedures to increase sales.
OTC Service Manager
MEXC Global
11.2021 - Current
- Supervising day-to-day operations in the OTC department.
- Recruit OTC merchant & seek out other payment service providers
- Responding to merchant service issues in a timely manner.
- Regular data analysis and trend grasping for the fiat currency market
- Implemented strategies to increase Merchants service satisfaction.
- Creating effective merchant service procedures, policies, and standards (such as fraud and AML issue ）
- Developing merchant satisfaction goals and coordinating with the team to meet them on a steady basis.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports.
- Hiring and training new merchant service agents.
- Staying informed on the latest industry techniques and methods.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored service staff performance and provided feedback for improvement.
Assistant Sales Manager
RHB GROUP
05.2019 - 10.2021
- Provide one stop banking solutions for customer, such as loan , insurance , investment or any financial advisory, promote and cross-sell a comprehensive range of financial products and services.
- Proactively manage and build long term customer relationship
- Provide good after-sales and conduct sales visits to potential customers within the vicinity
- Ensure adherence to the relevant policies, regulatory risk and compliance matters with RHB
- Consistently meeting individual sales targets and strive to achieve the sales target
- Work together with Team Leader to plan sales activities
- Developed strong client relationships for repeat business and increased referrals.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Assistant Sales Manager
Al Rajhi Bank
02.2016 - 04.2019
- To promote and professionally sell Cash Management products to New To Bank customers via personal network through aggressive sales and marketing efforts.
- Selling of variety of products to mass market customer which includes Personal Loan ,Balance Transfer.
- Consistently meeting individual sales targets and strive to achieve the sales target
- Work together with Team Leader to plan sales activities
- Monitor customers' requirements continuously to ensure that expectations are met
- Providing financial solutions as per customers financial goals using Bank's product range
- Ensure compliance with Al-Rajhibank policies and procedures
- Developed strong client relationships for repeat business and increased referrals.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Operation Manager
EINNITY TECHNOLOGY SDN. BHD. (1143662-K)
11.2017 - 04.2019
- Overall in charge entire operation and ensure all system, standard procedure and policies comply to the organizations requirement.
- Ensure smooth running of daily business operation
- Monitor and maintain Asset Team ， Customer Service Team and Merchant Team quality and service level.
- Work closely with and maintain positive communication with management and operations updates and issues.
- Work closely with all departments in planning and making improvement based on feedbacks on quality of services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
Personal Financial Manager
OCBC Bank (Malaysia) Berhad
06.2013 - 01.2016
- To promote and professionally sell Cash Management products to existing and New To Bank customers via OCBC Bank and personal network through aggressive sales and marketing efforts.
- Selling of variety of products to mass market customer which includes Mortgages, Credits Cards, Personal Loan & Balance Transfer.
- Consistently achieving individual and team sales targets.
- Providing financial solutions as per customers financial goals using Bank's product range
- Consistently achieving individual and branch sales targets.
- Acting promptly on all leads and follow up activities.
- Monitor customers' requirements continuously to ensure that expectations are met
- Streamlined financial planning processes by implementing efficient data collection and analysis tools, leading to increased productivity.
- Advised small business owners on cash flow management and financial forecasting to improve profitability and long-term sustainability.
Regional Password Administrator
Citigroup Transaction Services (M) Sdn Bhd
09.2011 - 05.2013
- Process profile requests within the service turnaround standards established and agreed with the local and regionalized countries.
- Efficiently administer all profile requests for internal, external and cross-border users (with compliance/regulatory clearance) accessing to business applications for which the security management systems are supported by RPAC, within CitiGroup Information security policy.
- Maintain proper documentation of profile requests, related correspondences for all administrative processes under your administration.
- Arrange for necessary archival of hardcopy SMS audit logs and old records for Enable/Disable, Reset, Delete requests, as and when advised by unit head or department head.
- Maintain ongoing password maintenance statistics for management reporting, billing and resource budgeting purposes.
- Assist in investigation of complaints, access/password related problems to provide a timely resolution to the Designated Branch coordinators.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Merchant Services Consultant
American Express
03.2008 - 08.2011
- Provide services to Hong Kong and Singapore merchant to manage their daily sales settlement and other related enquiry such as payment, discount rate or terminal issue
- Also responsible for maintaining customer update their business details, prospects and merchant databases and assessing, devising, and implementing marketing promotions
- Guide merchandise proper card acceptance avoid any fraud case, payment suspend and charge back
- Proactively review and monitor online fraud alert system.
- To process and handle transaction disputes on card purchase within the specified time frame whilst maintains a proper and updated record keeping on disputes cases activity.
- To follow up the outcome of each process take up in resolving the dispute cases and update the records properly.
- Enhanced client satisfaction by providing tailored merchant service solutions for their specific business needs.
- Provided ongoing support to clients, addressing any questions or concerns promptly and professionally, maintaining high levels of client satisfaction.
GLOBAL SUPPORT EXECUTIVE
HSBC HDPM
03.2007 - 02.2008
- Global customer service job.
- Answer worldwide mandarin call . Assist Taiwan card member resolve credit card issue such as payment, lost card, redemption, card activation and also need to handle card member complain about the merchandise surcharge or suppression complain.
- Take Ownership of customer issues and follow problem through to resolution.
- Maintained customer satisfaction rate of 95% for all service calls.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Diploma in Computer Science/Information Technology - Computer/IT
Comtrain Accademy Ipoh
Professional Certificate in Computer Science/Information Technology - Computer/IT
Comtrain Accademy Ipoh
Skills
UBS
HTML
- Business Development
- Relationship Development
- Relationship Building
- Team Leadership
- Decision-Making
- Relationship building and management
- Training and mentoring
- Operations
Additional Information
- Kuala Lumpur, Anywhere in Hong Kong, Anywhere in China, ADDITIONAL QUALIFICATIONS: In addition to
- Diploma in computer studies
- Microsoft Office, Adobe Photoshop and Macromedia.
Personal Information
- Age: 38 years
- Gender: Female
- Nationality: Malaysia
Timeline
P2P Business Development Manager
Bitget
11.2023 - Current
OTC Service Manager
MEXC Global
11.2021 - Current
Assistant Sales Manager
RHB GROUP
05.2019 - 10.2021
Operation Manager
EINNITY TECHNOLOGY SDN. BHD. (1143662-K)
11.2017 - 04.2019
Assistant Sales Manager
Al Rajhi Bank
02.2016 - 04.2019
Personal Financial Manager
OCBC Bank (Malaysia) Berhad
06.2013 - 01.2016
Regional Password Administrator
Citigroup Transaction Services (M) Sdn Bhd
09.2011 - 05.2013
Merchant Services Consultant
American Express
03.2008 - 08.2011
GLOBAL SUPPORT EXECUTIVE
HSBC HDPM
03.2007 - 02.2008
Diploma in Computer Science/Information Technology - Computer/IT
Comtrain Accademy Ipoh
Professional Certificate in Computer Science/Information Technology - Computer/IT
Comtrain Accademy Ipoh
Similar Profiles
SOOK LIN CHONGSOOK LIN CHONG
Compliance Operation Analyst at BitgetCompliance Operation Analyst at Bitget
Louis ChinLouis Chin
Part Time Malaysia Marketer (User Growth) at BitgetPart Time Malaysia Marketer (User Growth) at Bitget
Rui LiRui Li
Algorithm Engineer at BitgetAlgorithm Engineer at Bitget
KIRUBA NAIRKIRUBA NAIR
Compliance Analyst at BitgetCompliance Analyst at Bitget
Khairil AzanilKhairil Azanil
Accounts Manager – Regional Accountant at Kuala Lumpur Kepong BerhadAccounts Manager – Regional Accountant at Kuala Lumpur Kepong Berhad