AWANG KIMARULZAIN
AWANG KIMARULZAIN BIN AWANG DININ
Kota Kinabalu, Sabah
Summary
Dynamic leader with a proven track record at Celcomdigi Telecommunications Bhd, excelling in customer service and branch operations management. Skilled in fostering strong relationships and coaching teams to exceed sales targets, significantly enhancing customer satisfaction and branch profitability. Expert in performance reviews and staff mentoring, adept at driving operational excellence and team success.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Branch Manager
Celcomdigi Telecommunications Bhd
Tawau, Sabah
04.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Assistant Manager
Digi Telecommunications
12.2009 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Assistant Store Manager
Ogawa World
01.2008 - 11.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma -
SMK LA SALLE
Kota Kinabalu, Sabah, Malaysia 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Coaching and mentoring
Sales development
Employee development
Performance reviews
Team player
Customer relationships
Staff management
Decision-making
Team supervision
Timeline
Branch Manager
Celcomdigi Telecommunications Bhd
04.2024 - Current
Assistant Manager
Digi Telecommunications
12.2009 - 03.2024
Assistant Store Manager
Ogawa World
01.2008 - 11.2009
High School Diploma -
SMK LA SALLE
04.2001 -
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