IT Executive/MIS
Safeguards Secure Solutions Sdn Bhd
- Serve as the first point of contact for users seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by users.
- Walk the user through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update user status and information.
- Pass on any feedback or suggestions by the user to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
- Dispose of Desktop PC/Laptop, smartphone and electronic goods relates to IT.
- IT requisition on weekly basis-Gather user data before purchasing electronic equipment such as Printer, Desktop, Laptop, Thin client, Printer, etc.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Created and maintained an inventory system that tracked hardware and software assets and ensured compliance with licensing agreements.
- Installed and configured a virtualized desktop environment that provided secure access to resources for remote users.
- Developed a backup and recovery system that ensured the safety of critical data and reduced the time needed for recovery.
- Preventive Maintenance Network, collect log data.
- Create new user account MS365. Maintaining account MS365, create and delete.
- Create AD for new user. Maintaining AD.
- Do technical support such Reformat, Troubleshoot, replace Part, RE-image.
- Troubleshoot Network.
- Industry Security / Law Enforcement
- Specialization IT/Computer - Network/System/Database Admin
- Position Level Junior Executive
- Monthly Salary MYR 3,000
