AISYAR NADHIRA ABDULLAH
ADMIN EXECUTIVE
KUALA LUMPUR
Summary
Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Results-driven Admin Executive with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Admin Executive
Selboh Design
KL
05.2022 - Current
- Salary: RM1, 800
- Travel and Telephone Allowance: RM200
- Assist in data entry and preparing relevant documents for every new project
- Responsible in any correspondence with DBKL on any revised projects, drawings and plan, preparing necessary documents required by DBKL
- Preparing invoices for clients
- Perform day to day secretarial and clerical duties, including answering phones, composing email and correspondences, updating filling systems and preparing necessary documents as requested by the higher management
- Plan, organize and coordinate certain office functions, occasions and meetings
- Arrange food service, catering and supplies
- Research, price, purchase and stock various supplies and products
- Conduct certain aspects of office orientation for new employees
- Managing online projects registration
- Research and implement recycling programs
- Maintain a filing system for data on customers and external partners
- Organize, stored and print company documents as and when needed
- Maintained protocol throughout routine work days and special events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Identified communication channels to set roadmap to distribute information.
- Collected data, input records and protected electronic files.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Created and updated records and files to maintain document compliance.
- Conducted research to assist with routine tasks and special projects.
- Offered technical support and troubleshot issues to enhance office productivity.
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled incoming and outgoing mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
Customer Service
Floles Medispa
03.2022 - 05.2022
- Salary: RM1, 700
- Consult and resolve customers’ concerns, issues and questions
- Consult customers by promoting the product and company positively, answering questions and addressing concerns
- Recommend possible products to meet the customers’ needs
- Prepare product and customer reports by gathering data collected during customer interactions
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Human Resource Intern
Malaysia International Trade & Exhibition Centre
11.2019 - 01.2020
- Assisting HR Executive in updating annual leaves and medical reports etc
- Assist in monitoring staff attendance
- Responsible in escalating the briefing to daily casual labors for events
- Assist on data entry of casual labors to be tally with the payment made for the day
- Filling record and day-to-day admin work
- Data entry and administration tasks
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Diploma - Human Resources
05.2017 - 05.2020
GPA: 3.20
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12.2011 - 05.2016
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Skills
Skills and abilitiesundefined
Timeline
Admin Executive - Selboh Design
05.2022 - Current
Customer Service - Floles Medispa
03.2022 - 05.2022
Human Resource Intern - Malaysia International Trade & Exhibition Centre
11.2019 - 01.2020
MAHSA University - Diploma, Human Resources
05.2017 - 05.2020
Sijil Pelajaran Malaysia - ,
12.2011 - 05.2016
Sekolah Menengah Hwa - ,
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