AISYA SHAFIE
Business Process Analyst
Kuala Lumpur
Summary
I have a total of 6 years working experience; 3 years working experience in e-Financial Services Industry with PayPal Inc. specialising in customer mitigation, fraud detection, analytics and decision making; 1 year working experience in HR and Admin in a UK Fintech startup company which fostered my multi-tasking ability, project management and people management skills and 2 years experience with Accenture in becoming an expert in client’s products adoption, developers and their needs by providing effective technical consultation and business process delivery analysis.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Business Process Delivery Analyst (Spanish)
ACCENTURE
Kuala Lumpur
09.2020 - 09.2022
- Automated business processes while maintaining a 98% accuracy rate and increased process efficiency by 40%.
- Translated business requirements into technical requirements and supported all facets of the development and QA cycle, delivering Spanish-language campaigns on time and budget.
- Build product insights from developer experience and coordinated with cross-functional partners to take appropriate action.
- Recommend, build, develop documentation for new business processes.
- Work with business process owners/SMEs to assess capabilities and identify high-level user requirements and work with project managers to define metrics and performance goals for the process.
- Proven ability to develop and implement creative solutions to complex problems.
HR & Admin Manager
SUPREME FINTECH
Kuala Lumpur
05.2019 - 03.2020
- Spearheaded shared governance and collaboration on employee relations, HR establishment and administration, collective bargaining agreements and related HR topics.
- Management and administration of employee benefits/time and attendance/company sickness, payroll etc
- Led and directed work of 12 team members and handled hiring, training and termination.
- Support the team in administrative tasks such as travel, procurement/vendor management, invoicing, communication, event management, logistics and scheduling
- Ensure and foster cross-functional collaboration across organisation in Malaysia and the UK including external service providers I.e: Software engineer team in India.
Protection Services Executive
PAYPAL MALAYSIA
Kuala Lumpur
04.2016 - 05.2019
- To ensure the best e-commerce experience for all PayPal users, above all, maintaining the highest level of business integrity for the PayPal brand
- Point of escalation to Fraud Investigations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated leadership skills in managing projects from concept to completion.
- Mitigating disputes between buyers and merchant which include pending reversals, account restrictions and claims closure in accordance with PayPal's Consumer Protection Policies.
Education
Master of Science - European Economics
09.2014 - 12.2015
Economics Econometrics and Applied Research
Advanced Macroeconomic Theory Policy
Advanced Microeconomic Theory and Policy
Dissertation Topic: “Does The Rising Public Debt Affect The Economic Growth of Spain
Master of Science - Economics
03.2015 - 06.2015
ERASMUS twinning programme
Bachelor of Science - Economics
09.2010 - 02.2014
Graduated 2:1 GPA: 3.523
- Awarded Dean's List on Graduation Day
Economics
03.2009 - 07.2010
GPA: 3.203
Skills
Social Media Marketing and Paid Social Media Advertisingundefined
Accomplishments
- Lead the system migration project from ATTACK system to Compass Gold for the PayPal Kuala Lumpur Site in 2018 simultaneously with carrying out the daily tasks of a Protections Service Executive.
- Developed into a mentor and received a level promotion only after 1 year of service.
- Managed to take up a few of the Subject Matter Expert roles (SME) after 2 years of joining which includes teammate coaching, escalation handling and case quality assurance.
- Effectively adapted to change and worked under some extreme circumstances of additional roles yet still maintained as a top performing teammate for 3 consecutive years.
- Promoted to manager after 6 months of working as an HR and Admin assistant.
- The only person in my team who were trained in all products and processes in Audience Network Project in Accenture to support all job functions across English and Spanish speaking markets.
- Promoted from associate to analyst after 1 year.
Certification
Certified Anti Money Laundering and KYC
Timeline
Business Process Delivery Analyst (Spanish) - ACCENTURE
09.2020 - 09.2022
HR & Admin Manager - SUPREME FINTECH
05.2019 - 03.2020
Certified Anti Money Laundering and KYC
08-2017
Protection Services Executive - PAYPAL MALAYSIA
04.2016 - 05.2019
UNIVERSITY OF VIENNA - Master of Science, Economics
03.2015 - 06.2015
UNIVERSITY OF BRADFORD - Master of Science, European Economics
09.2014 - 12.2015
INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA (IIUM), IIUM - Bachelor of Science, Economics
09.2010 - 02.2014
Centre For Foundation Studies (IIUM) - , Economics
03.2009 - 07.2010
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