Overview
Work History
Education
Skills
age
Timeline
Generic

Sobeneswary A/P Balan

Senior Customer Service Coordinator
Pulau Pinang

Overview

25
25
years of professional experience

Work History

Operator

Fairchild Semiconductor
03.1999 - 02.2000
  • Performed quality checks to identify finish discrepancies.
  • Kept accurate records of defective units or products.
  • Set up machines to start production cycles and controlled machine settings.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.

Operator

Globetronics Industries SDN BHD
05.2000 - 04.2003
  • Inspected products, components, and materials for defects and compliance with tolerance standards.
  • Proposed and implemented improvements to reduce errors and rejected items.
  • Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
  • Maintained a strong working knowledge of industry regulations and standards, ensuring that all inspections were conducted in accordance with applicable requirements.
  • Provided timely feedback to production staff regarding any identified deviations from established specifications or procedures, promoting a proactive approach to maintaining quality standards.

Sales Promoter

Sunshine Mall
11.2003 - 10.2004
  • Recommended specific product options to meet customer needs.
  • Identified interest in customers by explaining products and services and initiating conversations.
  • Created and perfected various pitch promotions to attract customers toward products.
  • Distributed product samples to potential customers to try offerings before committing to purchasing.
  • Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.

Accounts Clerk- Invoicing, Billing

Philli Orient Airfreight Group Of Companies
12.2004 - 12.2006
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
  • Set up and updated Excel spreadsheets to track financial data.

Senior Documentation Clerk

Philli Orient Airfreight Group Of Companies
02.2007 - 01.2008
  • Assisted compliance officer to gather necessary documentation for new account applications.
  • Identified audit parameters to comply with quality standards.
  • Translated complex technical information into intuitive clear format.
  • Collaborated with quality assurance team to comply with regulatory requirements.
  • Increased productivity by automating repetitive tasks using document management software tools.

Senior Customer Service Coordinator

316-F Wisma Philli Orient
12.2008 - 08.2024
  • Coordinate all Air Import/Export Freight activities. This may include quotations, bookings, documentation, data entry, shipment tracking and tracing and billing.
  • Issue airwaybills and invoice clients and agents, as well as organising documentation and shipping records accurately in a timely manner.
  • Communicate on a daily basis with airlines, vendors, truckers, customers, warehouse contacts, and overseas offices when necessary.
  • Verify weights and dimensions of cargo, keeping records of your findings.
  • Advise clients concerning terms of delivery, payment, air insurance, air services, transport alternatives.
  • Handle requirements for any dangerous and controlled goods and ensure that the proper export controlled permits and licenses have been acquired.
  • Check all payable invoices before sending them to the accounting department.
  • Monitor outbound/inbound traffic activities for the load quality and accuracy.
  • Ensure all documentation, such as invoices, AWB and other related documents for both outbound and inbound shipments are completed accurately and in a timely manner and forwarded to any relevant parties.
  • Monitor and review all billing and shipping costs.

Education

Certificate - Certificate in Private Secretarial Course (PIC)

RIMA Secretarial Finishing College
Penang Road
04.2001 -

Skills

    Call center experience

    Decision-making capabilities

    Complaint Handling

    Client Retention Strategies

    Documentation Review

age

46

Timeline

Senior Customer Service Coordinator

316-F Wisma Philli Orient
12.2008 - 08.2024

Senior Documentation Clerk

Philli Orient Airfreight Group Of Companies
02.2007 - 01.2008

Accounts Clerk- Invoicing, Billing

Philli Orient Airfreight Group Of Companies
12.2004 - 12.2006

Sales Promoter

Sunshine Mall
11.2003 - 10.2004

Certificate - Certificate in Private Secretarial Course (PIC)

RIMA Secretarial Finishing College
04.2001 -

Operator

Globetronics Industries SDN BHD
05.2000 - 04.2003

Operator

Fairchild Semiconductor
03.1999 - 02.2000

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Sobeneswary A/P BalanSenior Customer Service Coordinator