Sobeneswary A/P Balan
Senior Customer Service Coordinator
Pulau Pinang
Overview
25
25
years of professional experience
Work History
Operator
Fairchild Semiconductor
1999.03 - 2000.02
- Performed quality checks to identify finish discrepancies.
- Kept accurate records of defective units or products.
- Set up machines to start production cycles and controlled machine settings.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Operator
Globetronics Industries SDN BHD
2000.05 - 2003.04
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Proposed and implemented improvements to reduce errors and rejected items.
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Maintained a strong working knowledge of industry regulations and standards, ensuring that all inspections were conducted in accordance with applicable requirements.
- Provided timely feedback to production staff regarding any identified deviations from established specifications or procedures, promoting a proactive approach to maintaining quality standards.
Sales Promoter
Sunshine Mall
2003.11 - 2004.10
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Created and perfected various pitch promotions to attract customers toward products.
- Distributed product samples to potential customers to try offerings before committing to purchasing.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
Accounts Clerk- Invoicing, Billing
Philli Orient Airfreight Group Of Companies
2004.12 - 2006.12
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Set up and updated Excel spreadsheets to track financial data.
Senior Documentation Clerk
Philli Orient Airfreight Group Of Companies
2007.02 - 2008.01
- Assisted compliance officer to gather necessary documentation for new account applications.
- Identified audit parameters to comply with quality standards.
- Translated complex technical information into intuitive clear format.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Increased productivity by automating repetitive tasks using document management software tools.
Senior Customer Service Coordinator
316-F Wisma Philli Orient
2008.12 - 2024.08
- Coordinate all Air Import/Export Freight activities. This may include quotations, bookings, documentation, data entry, shipment tracking and tracing and billing.
- Issue airwaybills and invoice clients and agents, as well as organising documentation and shipping records accurately in a timely manner.
- Communicate on a daily basis with airlines, vendors, truckers, customers, warehouse contacts, and overseas offices when necessary.
- Verify weights and dimensions of cargo, keeping records of your findings.
- Advise clients concerning terms of delivery, payment, air insurance, air services, transport alternatives.
- Handle requirements for any dangerous and controlled goods and ensure that the proper export controlled permits and licenses have been acquired.
- Check all payable invoices before sending them to the accounting department.
- Monitor outbound/inbound traffic activities for the load quality and accuracy.
- Ensure all documentation, such as invoices, AWB and other related documents for both outbound and inbound shipments are completed accurately and in a timely manner and forwarded to any relevant parties.
- Monitor and review all billing and shipping costs.
Education
Certificate - Certificate in Private Secretarial Course (PIC)
RIMA Secretarial Finishing College
Penang Road 2001.04 -
Skills
Call center experience
Decision-making capabilities
Complaint Handling
Client Retention Strategies
Documentation Review
age
46
Timeline
Senior Customer Service Coordinator
316-F Wisma Philli Orient
2008.12 - 2024.08
Senior Documentation Clerk
Philli Orient Airfreight Group Of Companies
2007.02 - 2008.01
Accounts Clerk- Invoicing, Billing
Philli Orient Airfreight Group Of Companies
2004.12 - 2006.12
Sales Promoter
Sunshine Mall
2003.11 - 2004.10
Certificate - Certificate in Private Secretarial Course (PIC)
RIMA Secretarial Finishing College
2001.04 -
Operator
Globetronics Industries SDN BHD
2000.05 - 2003.04
Operator
Fairchild Semiconductor
1999.03 - 2000.02