MS WORD
AISHNAVI SUBRAMANIAM
DATA ENTRY(CUSTOMER SERVICE)
Subang Jaya, Selangor
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service
SHOPEE
1 2023
- Handle customers' inquiries, issues mainly Sellers, in both verbal and written forms
- Provide accurate information and assistance in a professional matter to customers
- Respond to all customers' requests in an accurate and timely manner
- Handling complicated customer cases, manager call-back or crisis cases reported to high level
- Review and collect all necessary information, analyze and contact relevant departments to handle cases appropriately, and try to resolve it from end to end
- Handling cases of customers and CS / between other departments
- Provide effective solutions to avoid crisis and suggest improvements on processes
- Synthesize and build framework of crisis to ensure frontline staff are able to handle crisis well
- Maintain a balance between company policy and customer benefit in decision making.
Admin And Librarian
PENANG SWIMMING CLUB
01.2022
- Performs clerical duties to help an office run smoothly and efficiently
- Duties include answering phone calls and emails, greeting and directing office visitors.
Operator
TF AMD
01.2020
- Responsible for counting unit part
- Ensure no damage per unit is counted counted units and ensure units meet demand
- Organizes and archives records and documents
- Makes copies of paperwork and distributes as needed
- Retrieves data and files for other departments and personnel
- Uses alphabetical and numerical systems to organize paper and electronic records documents
- Handle archiving records and documents that need preservation if required again, ensuring their accessibility, even if their usefulness has ceased.
FOOD XERVICE UPSTREAM.BPO COMPANY
Customer Service Department
10.2023 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Skills
Professional Customer Service
Educations
- 2015, 2019, SEKOLAH MENENGAH KEBANGSAAN GEORGETOWN, Sijil Pelajaran Malaysia (SPM), Pentaksiran Tingkatan 3 (PT3)
- 2009, 2014, SEKOLAH KEBANGSAAN SERI INDAH, Ujian Pencapaian Sekolah Rendah(UPSR)
Birthday
01/09/02
Religion
Hindu
Status
Single
License
In Progress
Age
21 Years Old
Computers
- MS Word
- Ms P.Point
- MS Excel
Personal Information
Gender: Female
References
Siva, Block 100-05-07 Puncak Terubung Jalan Bukit Kukus, Penang, 018-957 5232
Software
POWER POINT
EXCEL
Timeline
FOOD XERVICE UPSTREAM.BPO COMPANY
Customer Service Department
10.2023 - Current
Admin And Librarian
PENANG SWIMMING CLUB
01.2022
Operator
TF AMD
01.2020
Customer Service
SHOPEE
1 2023
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