NURUL AISHA BINTI ISMAIL
Administrative Professional
Summary
Dedicated Administrative Executive with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable in handling file and document management and inventory allocation. Methodical and highly organized with good prioritization and planning abilities.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Administrative Executive
Oaks Group Holdings Berhad
2023.03 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Worked with senior management in new projects and assist in various processes.
- Filed paperwork and organized computer-based information.
- Identified communication channels to set roadmap to distribute information.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
Senior Admin Executive
Ddell Services Sdn. Bhd
2017.01 - 2021.01
- Monitor all administrative issues such as application & renewal of licenses for local PBT, Trade License, CIDB, MOF, UPKJ etc;
- Administrative work for the Directors to support them in their daily duties; Letter Preparations, Memo Issuance;
- Arranging for Company's Outing to encourage teamwork and create strong bonding between employers and staffs
- Posses knowledge in ISO 9001:2015 Quality Management System
- Achievement:
- Initiate, coordinate, and enforcing systems, policies, and procedures mainly in Administrative and HR for the company.
Service Ambassador
RHB Bank Berhad
2016.01 - 2017.01
- Ensure smooth operation of the branch by monitoring the service delivered by the tellers
- Attend to large volume of customers' request, queries, and complaints on daily basis and maintain 100% success rate in customers' satisfaction
- Responsible for the other officer jobs such as Transaction Approval, ATM Cash Replenishment, as and when needed by the operations department
- Handling Opening of account, cheque clearance, overriding transaction, ATM Replenishment, CDM Dispensing and other bank officer’s job as and when needed basis
- Achievement:
- Rated as ‘Above Expectation’ during yearly Performance Appraisal.
Chief Cashier
Berhad Tanjung Manis Branch
2014.01 - 2015.01
- Monitoring cash movement in and out of the branch and ensuring that the branch cash and gold position are within the approved limits;
- Managing control over the securities item that is cheque book, banker’s cheque and debit card at branches;
- Performing daily officer’s duty such as ATM Replenishment, CDM Dispensing, Cheque Clearance, Cash ordering from Safeguards and other ad-hoc duty as and when needed, as we are a relatively small branch
- Ensuring all cash are tally and no shortages/excesses by end of day
- Achievement:
- Promoted to Cash Officer post from teller in early 2014 for outstanding and excellent performance
- Achieved KPI rating of 4/5.
Executive, Branch Operations Support
House (M) Berhad
2011.01 - 2013.01
- Main task is to write circular memorandum for KFHMB branches
- Assist in conducting yearly review on branches to ensure that they are following and in line with the procedures & policy in branch day to day operation.
Education
Bachelor's Degree - International Finance
Universiti Malaysia Sabah
2008.06 - 2011.11
Skills
Administrative management
Database coordination
Business operations knowledge
Filing and data archiving
Office administration
Business administration
Accomplishments
- Successfully handled "Returning of Gold With No Security Features to Kuveyt Turk" in 2012;
- Be a Part of the team who's handling the "Taman Permata New Branch"
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Administrative Executive
Oaks Group Holdings Berhad
2023.03 - Current
Senior Admin Executive
Ddell Services Sdn. Bhd
2017.01 - 2021.01
Service Ambassador
RHB Bank Berhad
2016.01 - 2017.01
Chief Cashier
Berhad Tanjung Manis Branch
2014.01 - 2015.01
Executive, Branch Operations Support
House (M) Berhad
2011.01 - 2013.01
Bachelor's Degree - International Finance
Universiti Malaysia Sabah
2008.06 - 2011.11