NURUL AISHA BINTI ISMAIL
Administrative Professional
Summary
Administrative and operations professional with over 10 years of experience in special projects coordination, procurement and tender administration, contract monitoring, executive documentation, stakeholder follow-up and operational workflow support. Experienced in translating management direction into clear action items, structured reports, committee papers, meeting minutes and implementation trackers. Currently pursuing an MBA and able to support remote, hybrid or office-based roles requiring strong documentation discipline, vendor coordination and cross-functional execution.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Administrative Executive
Kelab Golf Sarawak
12.2024 - Current
- Coordinate special projects, operational follow-ups, tender activities, committee documentation and cross-department communication involving management, finance, vendors, operators and external stakeholders.
- Prepare management reports, executive summaries, committee papers, official correspondence, meeting minutes, AGM reports, status updates and supporting documentation for leadership review and decision-making.
- Track action items, tender submissions, project deliverables, procurement documents, operating agreements, renewal timelines and follow-up matters to support timely execution and accountability.
- Administer and monitor operating agreements for third-party service providers, including Driving Range, Golf Pro Shop and F&B outlet operators, ensuring compliance with contractual and operational requirements.
- Coordinate contract renewals, maintain contract registers, monitor operator performance and liaise with operators, vendors, finance, management and external stakeholders on agreement-related matters.
- Support workflow coordination, documentation control, budget monitoring, event execution, stakeholder engagement, regulatory administration and process improvement initiatives.
- Assist in F&B costing, event quotations, vendor coordination, operational documentation and selected revenue-related projects involving club facilities, events and member-facing initiatives.
- Developed strategic partnerships with wedding planners and event vendors to increase venue visibility and support business opportunities.
Admin Manager
Ddell Services Sdn. Bhd
01.2017 - 01.2021
- Led daily administrative and branch operations, ensuring efficient execution of operational, documentation, licensing, procurement and compliance-related activities.
- Managed procurement activities, tender submissions, supplier documentation and system-based procurement processes through SAP Ariba, SEPRO and ePerolehan.
- Prepared tender submissions, supporting documents, management reports, business correspondence, meeting minutes, compliance records and operational documentation for leadership and audit requirements.
- Liaised with suppliers, contractors, government agencies and external stakeholders regarding operational, licensing, regulatory and project-related matters.
- Coordinated licensing and permit applications and renewals with CIDB, MOF, UPKJ, local authorities and other regulatory bodies.
- Supervised staff performance, workflow coordination, onboarding support, personnel administration and adherence to company policies and operational procedures.
- Assisted in budget monitoring, expenditure tracking, procurement planning and cost-control initiatives.
Service Ambassador
RHB Bank Berhad
01.2016 - 01.2017
- Ensure smooth operation of the branch by monitoring the service delivered by the tellers
- Attend to large volume of customers' request, queries, and complaints on daily basis and maintain 100% success rate in customers' satisfaction
- Responsible for the other officer jobs such as Transaction Approval, ATM Cash Replenishment, as and when needed by the operations department
- Handling Opening of account, cheque clearance, overriding transaction, ATM Replenishment, CDM Dispensing and other bank officer’s job as and when needed basis
- Achievement:
- Rated as ‘Above Expectation’ during yearly Performance Appraisal.
Chief Cashier
Berhad Tanjung Manis Branch
01.2014 - 01.2015
- Monitoring cash movement in and out of the branch and ensuring that the branch cash and gold position are within the approved limits;
- Managing control over the securities item that is cheque book, banker’s cheque and debit card at branches;
- Performing daily officer’s duty such as ATM Replenishment, CDM Dispensing, Cheque Clearance, Cash ordering from Safeguards and other ad-hoc duty as and when needed, as we are a relatively small branch
- Ensuring all cash are tally and no shortages/excesses by end of day
- Achievement:
- Promoted to Cash Officer post from teller in early 2014 for outstanding and excellent performance
- Achieved KPI rating of 4/5.
Executive, Branch Operations Support
House (M) Berhad
01.2011 - 01.2013
- Main task is to write circular memorandum for KFHMB branches
- Assist in conducting yearly review on branches to ensure that they are following and in line with the procedures & policy in branch day to day operation.
Education
MBA -
NTI International University
01.2025 - Current
Bachelor's Degree - International Finance
Universiti Malaysia Sabah
06.2008 - 11.2011
Skills
Administrative management
Database coordination
Business operations knowledge
Filing and data archiving
Office administration
Business administration
Accomplishments
- Coordinated tender documentation, specifications, Bills of Quantities (BQ), evaluation materials and procurement coordination for four operational projects, including tennis court conversion to pickleball courts, HDG pressed water tank replacement, maintenance equipment procurement and server acquisition.
- Monitored operating agreements for three third-party operators, covering the Driving Range, Golf Pro Shop and F&B outlet, supported by contract registers, renewal timelines and follow-up records.
- Established practical tracking and documentation processes for tenders, contracts, procurement activities and vendor-related matters, improving administrative efficiency, traceability and compliance.
- Supported AGM planning and execution through annual report preparation, stakeholder communication, meeting coordination and event logistics, ensuring management and committee requirements were properly documented.
- Coordinated promotional and visibility support for Citarasa Buffet Ramadan campaigns in 2025 and 2026, contributing to customer engagement and revenue support within campaign timelines.
- Successfully handled "Returning of Gold With No Security Features to Kuveyt Turk" in 2012;
- Be a Part of the team who's handling the "Taman Permata New Branch"
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
MBA -
NTI International University
01.2025 - Current
Administrative Executive
Kelab Golf Sarawak
12.2024 - Current
Admin Manager
Ddell Services Sdn. Bhd
01.2017 - 01.2021
Service Ambassador
RHB Bank Berhad
01.2016 - 01.2017
Chief Cashier
Berhad Tanjung Manis Branch
01.2014 - 01.2015
Executive, Branch Operations Support
House (M) Berhad
01.2011 - 01.2013
Bachelor's Degree - International Finance
Universiti Malaysia Sabah
06.2008 - 11.2011