Words, excel, powerpoint, outlook
AISHAH JAFFAR
RETAILER
SKUDAI, JOHOR BAHRU
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Multitasking oriented and willing to learn attitude. Face to face experienced with customer complaint and compliment.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Line Leader
Aeon CO (M) Bhd
Bukit Indah, Johor Bahru, Johor
01.2011 - Current
- Maintained communication across key departments and senior leadership team.
- Tracked material orders and deliveries in accordance with company procedures.
- Supervised updating procedures for working documents such as Production plan & Daily Production Report
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Maintained discipline through enforcement of company policies.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Provided and promoted solutions to eliminate reoccurring problems.
Training Officer
Aeon Co (M) Bhd
Bukit Indah, Johor Bahru, Johor
01.2008 - 12.2010
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Identified training needs and planned classes accordingly.
- Developed and implemented effective lesson plans to cover necessary material.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
HR SUPERVISOR
AEON CO (M) BHD
PERMAS JAYA, JOHOR BAHRU,JOHOR
01.2006 - 12.2007
- Liaised between multiple business divisions to improve communications.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 200 new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Retail Supervisor
AEON CO (M) BHD
MELAKA & PERMAS JAYA
08.2002 - 01.2006
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Coordinated merchandising displays, signage and sales enablement.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Entered and priced inventory to assist with efficient restocking.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
DIPLOMA iN ACCOUNTING
MARA UNIVERSITY oF TECHNOLOGY (UiTM)
LENDU, MELAKA 01.1997 - 12.2000
BBA - DEGREE oF ACCOUNTING (HONS)
MARA UNIVERSITY oF TECHNOLOGY (UiTM)
SEGAMAT, JOHOR 01.2001 - 12.2002
MBA - EXECUTIVE MASTER oF RETAILING
OPEN UNIVERSITY oF MALAYSIA
KELANA JAYA, KUALA LUMPUR 01.2014 - 01.2016
Skills
Team building and leadership
Software
HR Boss, Profit system
Timeline
MBA - EXECUTIVE MASTER oF RETAILING
OPEN UNIVERSITY oF MALAYSIA
01.2014 - 01.2016
Line Leader
Aeon CO (M) Bhd
01.2011 - Current
Training Officer
Aeon Co (M) Bhd
01.2008 - 12.2010
HR SUPERVISOR
AEON CO (M) BHD
01.2006 - 12.2007
Retail Supervisor
AEON CO (M) BHD
08.2002 - 01.2006
BBA - DEGREE oF ACCOUNTING (HONS)
MARA UNIVERSITY oF TECHNOLOGY (UiTM)
01.2001 - 12.2002
DIPLOMA iN ACCOUNTING
MARA UNIVERSITY oF TECHNOLOGY (UiTM)
01.1997 - 12.2000
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