Aisha Mohd Haniffa

• Customer Complaint

Oversee plant-wide execution of customer complaint program, include case registration, publish outstanding status, monitor cycle time & publish outstanding incident pending for QAE validation/ implementation closure

• Customer Audit

- Coordinator for customer audit, including audit preparation plan, publish of audit agenda, compile customer audit questionnaire, coordinate site audit, compile audit response & follow up on audit findings closure .

• Customer checklist

- Coordinator for customer checklist , assigned process owner & follow-up on customer audit checklist fill-up & compile final checklist for internal buyoff prior submission to customer.

• Customer Preaudit

- Coordinate Internal & 5S audit prior customer audit

• Internal audit (QMS) & Internal audit (QC80k)

- Participate in internal audit program, including corrective action request, follow up & validate CAR Closure.