Overview
Work History
Education
Skills
Timeline
Generic

AIRUL AZHAR MADI

COMMIS
Kota Kinabalu

Overview

17
17
years of professional experience

Work History

Commis Chef

SABAH INTERNATIONAL CONVENTION CENTRE (SICC)
11.2021 - Current
  • Collaborated with staff members to create meals for large banquets.
  • Placed orders to restock items before supplies ran out.
  • Maintained well-organized mise en place to keep work consistent.
  • Prepped daily menu items to quickly deliver upon request.
  • Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
  • Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
  • Maintained a safe working environment by adhering to established safety protocols and promptly addressing potential hazards as they arose.
  • Signed for deliveries, checked items into inventory and stocked goods into proper locations.
  • Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
  • Participated in food tastings and taste tests.

F&B Supervisor

GRAND BORNEO HOTEL
03.2017 - 10.2021
  • Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
  • Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
  • Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
  • Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
  • Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
  • Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
  • Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
  • Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
  • Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
  • Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.

F&B Captain

GRAND BORNEO HOTEL
03.2015 - 03.2017
  • Ensured smooth dining experiences by promptly addressing guest concerns and coordinating with the kitchen staff for timely meal preparation.
  • Conducted regular inventory checks for proper stock levels, minimizing waste and reducing costs.
  • Streamlined communication between front-of-house and back-of-house teams through effective use of technology and clear verbal instructions.
  • Increased repeat business through genuine rapport-building with guests by remembering names, favorite dishes, and special occasions.
  • Mentored junior staff members in developing their hospitality skills while adhering to company policies and procedures.
  • Effectively handled customer complaints with empathy and professionalism-resulting in resolving situations satisfactorily and retaining customer loyalty.
  • Maintained high-quality standards by ensuring adherence to health and safety regulations in all aspects of food handling and storage.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.

F&B Associate

GRAND BORNEO HOTEL
10.2010 - 03.2017
  • Managed high-stress situations calmly while resolving any issues that arose during shift operations.
  • Supported revenue growth by upselling menu items and suggesting daily specials to guests.
  • Maintained positive relationships with vendors, ensuring timely deliveries and consistent product quality.
  • Demonstrated adaptability through cross-training in various F&B roles, including server, bartender, and host/hostess positions.
  • Displayed strong organizational skills when preparing mise en place for large parties or special events within the establishment.
  • Contributed to a positive work environment by fostering a strong sense of teamwork and collaboration among staff members.
  • Collaborated with team members to ensure smooth operations during peak service hours.
  • Reduced waste by closely monitoring product levels and rotating stock appropriately.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.

Retail Service Associate

BORNEO RAINFOREST -SAGAJUTA
06.2008 - 07.2009
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Proactively addressed low stock situations by communicating inventory needs to management, minimizing out-of-stock incidents.
  • Contributed to store visual merchandising efforts by maintaining organized displays that showcased products effectively while adhering to company guidelines.
  • Conducted daily store opening and closing procedures, maintaining a safe and clean retail environment for both customers and employees.
  • Assisted customers with returns or exchanges, ensuring a smooth process that maintained customer satisfaction levels.
  • Implemented store promotional campaigns to increase awareness and drive foot traffic, resulting in increased sales opportunities.
  • Participated in regular staff training sessions to stay up-to-date on product knowledge and enhance overall sales performance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Billing report/opening & closing.

F&b Service

Nexus Resort & Spa Karambunai
10.2007 - 05.2008
  • Managed time effectively to ensure prompt completion of daily tasks while still producing high-quality work.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Actively participated in ongoing training programs to enhance product knowledge and refine customer service skills.
  • Assisted other stations as needed during rush hours, promoting teamwork and efficient service delivery under pressure.
  • Cultivated positive working relationships with coworkers, contributing to a supportive team environment.
  • Maintained a clean and organized dining area, enhancing overall guest experience.

Education

LONG SERVICE AWARD (10 Year Service )
GRAND BORNEO HOTEL

OUTSTANDING PERFOMANCE TRAVELOKA HOTEL AWARDS
GRAND BORNEO HOTEL

OUTSTANDING CONTRIBUTION
SABAH INTERNATIONAL CONVENTION CENTRE(SICC)

LEVEL 4 DIPLOM in Leadership & Managment
HIGHFIELD INTERNATIONAL
04.2001 -

SPM
SMK BANDARAYA
04.2001 -

Skills

Food Preparation

Cleanliness and sanitation

Basic cooking methods

Hygiene practices

Complaint Handling

Guest Relations

Billing /cashering

Timeline

Commis Chef

SABAH INTERNATIONAL CONVENTION CENTRE (SICC)
11.2021 - Current

F&B Supervisor

GRAND BORNEO HOTEL
03.2017 - 10.2021

F&B Captain

GRAND BORNEO HOTEL
03.2015 - 03.2017

F&B Associate

GRAND BORNEO HOTEL
10.2010 - 03.2017

Retail Service Associate

BORNEO RAINFOREST -SAGAJUTA
06.2008 - 07.2009

F&b Service

Nexus Resort & Spa Karambunai
10.2007 - 05.2008

LEVEL 4 DIPLOM in Leadership & Managment
04.2001 -

SPM
04.2001 -

LONG SERVICE AWARD (10 Year Service )

OUTSTANDING PERFOMANCE TRAVELOKA HOTEL AWARDS

OUTSTANDING CONTRIBUTION

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