Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Airin Natasya Manap

Airin Natasya Manap

Johor Bahru

Summary

I'm a certified barista with over 5 years of hands-on experience at Starbucks, specializing in crafting high-quality espresso-based beverages and teas. I have completed the prestigious Coffee Master Program (CMP) under Starbucks’ professional certification, which deepened my expertise in coffee knowledge, brewing techniques, and customer engagement.


Currently, I am working as a Coffee Shop Assistant at Coffee Smith, Singapore. My responsibilities include preparing a wide range of coffee and tea beverages, managing daily store operations, maintaining cleanliness and hygiene standards, handling cashier duties, assisting in inventory control, restocking supplies, and ensuring a warm and welcoming environment for customers. I also support training new staff on drink standards and customer service, ensuring consistency and quality in every cup served.

Overview

10
10
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Coffee Shop Assistant

Coffee Smith
01.2025 - Current
  • Handled cash transactions accurately, ensuring proper accounting of daily sales.
  • Supported store operations by completing opening and closing procedures efficiently.
  • Contributed to the achievement of sales targets through exceptional customer service and product knowledge (upselling).
  • Expedited food orders for timely preparation and delivery, enhancing customer satisfaction.

MANAGER ON DUTY

STARBUCKS MY
01.2019 - 12.2024
  • Training new employees on company policies and procedures, including safety and food safety issues.
  • Monitoring employee performance and customer service.
  • Balancing cash registers and making deposits.
  • Ordering and maintaining supplies.
  • Acting with integrity, honesty, and knowledge that promote the Starbucks culture and mission.
  • Maintaining a calm demeanor during periods of high volume or unusual events.

BARISTA

STARBUCKS MY
01.2018 - 01.2019
  • Prepare beverages for the customers, such as tea and coffee.
  • Recommend the products to the customers who didn't decide on their orders.
  • Maintain and clean the store when needed.
  • Adhere to food safety procedures.
  • Handle cash and record customers' order information accurately.
  • Resolve customer complaints efficiently and quickly as they come up.

SALES ASSISTANT

ROYAL SPORTING HOUSE
01.2017 - 03.2017
  • Ensuring high levels of customer satisfaction through excellent sales service.
  • Maintaining outstanding store condition and visual merchandising standards.
  • Assist with the sales process by maintaining a fully stocked store.

SANDWICH ARTIST

SUBWAY
04.2016 - 12.2016
  • Work in assembly lines filling trays with cutlery, napkins, food, and other items.
  • Empty and clean kitchen garbage cans.
  • Record food and refrigerator and freezer temperatures.
  • Scrub and mop the kitchen floor.
  • Clean work surfaces, equipment, utensils, dishes, and silverware.

CASHIER

MARRYBROWN
09.2015 - 03.2016
  • Start shifts by counting cash drawers to ensure right amounts and enough change.
  • Take payment by cash, automatic debits, vouchers, check, or credit cards.
  • Update your understanding of security procedures, payment and exchange regulations, and specials and promotions now running.
  • Make sales referrals, cross-sell products, and introduce new ones.

Education

SIJIL PELAJARAN MALAYSIA (SPM) -

SMK Indahpura 1

Skills

  • Reliability and punctuality
  • Staff Training and Development
  • Quality control
  • Strategic planning
  • Team Leadership
  • Cash handling proficiency
  • Customer Service
  • Food Ordering
  • Coffee Master
  • Espresso machine operation

Certification

Barista Training

Timeline

Coffee Shop Assistant

Coffee Smith
01.2025 - Current

MANAGER ON DUTY

STARBUCKS MY
01.2019 - 12.2024

BARISTA

STARBUCKS MY
01.2018 - 01.2019

SALES ASSISTANT

ROYAL SPORTING HOUSE
01.2017 - 03.2017

SANDWICH ARTIST

SUBWAY
04.2016 - 12.2016

CASHIER

MARRYBROWN
09.2015 - 03.2016

SIJIL PELAJARAN MALAYSIA (SPM) -

SMK Indahpura 1
Airin Natasya Manap