AIREEN NISRINA BT MOHD FADHIL
Petaling Jaya
Summary
To be a professional and use my skills and knowledge to meet organisational needs at work. Ability to adapt to the environment. I am motivated and hardworking. I can work from time to time and will do my best. In addition I am open-minded and I work in the best team. Motivated professional with diverse experience in customer service and administrative roles. Cultivates strong relationships with clients through effective communication and problem-solving skills. Demonstrates adaptability and a positive attitude, ensuring smooth operations and high levels of customer engagement.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Helpdesk Analyst
PES OIL & GAS SERVICES SDN BHD
Bandar Sri Damansara
10.2024 - Current
- Provided clear and concise step-by-step technical support to guide clients.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Used support tickets to track and speed up incidents.
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Resolved service user requests within target timeframes.
- Created and maintained detailed documentation of technical procedures, user guides, and troubleshooting steps to enhance knowledge sharing.
- Coordinated with external support services to resolve complex technical problems that required specialised expertise.
- Identified system performance issues, providing swift remedial action.
- Trained staff on the use of new technologies and software, enhancing team capabilities and improving workflow efficiency.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Addressed and resolved SLA issues promptly using an OTRS system.
Kindergarten Teacher ( part time )
Sekolah Pendidikan Islam Integrasi Al- Mujahideen
Damansara
03.2021 - 11.2022
- Here I work as a babysitter, taking care of newborns, infants, and toddlers. My duties include ensuring the safety of the children, interacting and entertaining the children within the specified time frame and complying with the meal, sleep and other schedules as directed.
- Created new educational activities for playtime to stimulate and engage children.
- Disciplined appropriately and provided positive reinforcement in support of behavioural issues.
Admin
MN DAN RAKAN SDN BHD
Subang Perdana
09.2020 - 03.2021
- While working in this company, many of the tasks I did were recording, entering in the company's accounting and savings records. Make appropriate calculations. Calculate the company's production and operating costs. Prepare payroll and related records for employee wages and for record keeping purposes. Prepare invoices, receive and pay money, keep transaction records and issue receipts. And make epf and socso.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Managed client correspondence, order tracking and data communications.
- Completed daily billing, collections and reporting duties.
Human Resources
Wingo Starr Group Sdn Bhd BPO Service
Bangsar
01.2020 - 09.2020
- While working at this company Human Resources I was responsible for arranging interviews, coordinating recruitment efforts and accepting new employees.
- Administered HR-related documentation, such as contracts and leave applications, supporting the human resources function.
- Supported human resources with recruitment tasks, including posting job ads and organising candidate interviews.
Graphic Designer ( Intern )
Embun Elit Sdn Bhd
Petaling Jaya
11.2019 - 01.2020
- While working at this company I held the responsibilities of a social media designer including posting content on social media, designing graphic materials and attracting users through social media.
- Managed multiple design projects simultaneously, prioritising tasks to maintain high-quality output.
- Understood functional requirements and adapted design work accordingly.
- Designed visual images fit for brief, going above and beyond client expectations.
- Managed deadlines to deliver finalised functional and aesthetic materials on time.
Education
Primary School - Primary Education
Sekolah Kebangsaan Tropicana
Petaling Jaya12-2013
Diploma - Graphic Designer
Kolej Teknologi MEA - Akademi Media Kretif
Kajang03-2020
Secondary School - Secondary Education
Sekolah Menengah Kebangsaan Tropicana
Petaling Jaya03-2017
Skills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Adobe Illustrator
- Adobe Photoshop
- Customer service
- Documentation creation
- Communication skills
- Time management
- Team collaboration
- SLA adherence
- Critical thinking
- Positive attitude
- Troubleshooting techniques
- Customer service excellence
- Time-management
- Patience with users
- Data Entry
- Customer service expert
- Patience and composure
- Relationship-building
- Efficient multitasking
- Product knowledge
- Customer engagement
- Risk Management
- Call centre experience
- Time efficiency
- Performance monitoring
- Customer focused
Languages
Bahasa Malay
English
Custom
- Hiking
- Travel
- Listening Music
Timeline
Helpdesk Analyst
PES OIL & GAS SERVICES SDN BHD
10.2024 - Current
Kindergarten Teacher ( part time )
Sekolah Pendidikan Islam Integrasi Al- Mujahideen
03.2021 - 11.2022
Admin
MN DAN RAKAN SDN BHD
09.2020 - 03.2021
Human Resources
Wingo Starr Group Sdn Bhd BPO Service
01.2020 - 09.2020
Graphic Designer ( Intern )
Embun Elit Sdn Bhd
11.2019 - 01.2020
Primary School - Primary Education
Sekolah Kebangsaan Tropicana
Diploma - Graphic Designer
Kolej Teknologi MEA - Akademi Media Kretif
Secondary School - Secondary Education
Sekolah Menengah Kebangsaan Tropicana