Ainol Faiz Bin Arbaen

Collaborate with the operations manager to oversee the Port Reporting System (PRS) for container and tanker vessels across the APAC region, including key ports in Malaysia, Singapore, Hong Kong, Australia, New Zealand, and Japan. Serve major clients like CMA CGM, Maersk, APL, and OOCL by ensuring precise and timely data collection in line with reporting KPIs.

• Optimized Data Accuracy: Worked closely with operational representatives and vessel command teams to obtain accurate port data, ensuring comprehensive PRS reports.
• Enhanced Appointment Coordination: Successfully created and managed OneDA appointments for vessels docking in APAC countries, improving coordination and service efficiency.
• Event Management: Updated and monitored operational events in the OPTIC Japan system for tanker vessels, ensuring seamless berthing operations.
• Performance Analysis & Reporting: Analyzed PRS data to identify trends, inefficiencies, and areas for improvement in port operations, and prepared regular performance reports for management review.
• Process Improvement: Developed and implemented process improvements for the PRS, streamlining data collection and reporting to enhance accuracy and timeliness.
• Stakeholder Communication: Acted as a key point of contact for major clients (CMA CGM, Maersk, etc.), addressing their inquiries, providing updates, and ensuring their needs are met.

Played a key role in maintaining operational excellence at the Regional Operations Centre by managing prefunding and invoice collection activities with precision and adherence to company standards. Focused on achieving set KPIs related to data integrity, invoicing accuracy, and turnaround times.

* Financial Oversight: Accurately managed the prefunding process and ensured timely dispatch of final DA invoicing, meeting strict business-critical deadlines and quality standards.

* Vendor and Stakeholder Coordination: Maintained close communication with vendors, local port agents, and principals, ensuring seamless collaboration and adherence to service excellence standards during all stages of a vessel's port call.

* Quality Assurance: Implemented quality management standards consistently across all operational activities, enhancing the accuracy and professionalism of reports.

* Customer Satisfaction: Prioritized customer service by delivering accurate disbursements and maintaining compliance with company credit policies and standards.

Led data management operations for inbound shipments to the UK, focusing on customs compliance and accurate data processing to support efficient logistics. Ensured adherence to global standards and Her Majesty's Royal Customs requirements, while maintaining high levels of productivity and quality.

* Customs Compliance and Data Integrity: Accurately processed and classified dutiable materials, capturing customs clearance details to ensure duties, taxes, and applicable reliefs were correctly calculated.

* Full Shipment Data Capture: Verified and updated customer tracking and invoicing information in line with Full Shipment Data Capture protocols, supporting smooth shipment movement through the global network.

* Risk Assessment and System Accuracy: Leveraged key systems like ICS/ECS and DPSS to conduct risk assessments and ensure compliance with customs regulations.