'AIN NAZURAH BINTI JAAFAR
Deputy Team Leader
Kota Damansara, Petaling Jaya,Selangor
Summary
Dedicated Workflow Specialist and Coordinator with multiple areas of business managerial knowledge and over 8 years of experience. Proactive and flexible with proven history of driving productivity and efficiency through commitment to continuous improvement and strong leadership. Hands-on leader with strong business acumen and analytical mindset to identify and correct underachieving trends. Industrious and meticulous with passion for streamlining processes to improve quality and productivity. Proficiency with workflow management software and demonstrated success in meeting client and management expectations.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-equipped to manage projects of all scopes and deliver quality completion to meet client and corporate needs. Strong background in integrating divergent processes into smooth workflows.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Deputy Team Leader of Workflow Specialist
WETOPIA ASIA SDN. BHD.
Kuala Lumpur
03.2022 - Current
- Planned, created, tested and deployed new CRM system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Increased sales by 50-10% per week with systematic organization process
- Managed to prepare strategy plan for debt collector team to execute and chase RM10,000 to RM50,000 per week
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Analyzed work to generate logic for new systems, procedures and tests.
- Developed conversion and system implementation plans.
- Tested functional compliance of company products.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Senior Administrative Executive
FAR CAPITAL SDN. BHD.
Kuala Lumpur
06.2020 - 03.2022
- Managed over 1,000 client monitoring online registration in week
- Managed attend over 100 emails daily by prepared flawless emails and technical memorandums upon direction of immediate supervisor.
- Provided company information and policies to clients upon inquiry and answered questions via phone, email, or online chat.
- Scheduled and trained in class and online courses to increase learning opportunities to clients
- Describe product and service details to clients to provide information on benefits and advantages.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Collected data, input records and protected electronic files.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
- Kept files and records in content management systems such as Microsoft Google Drive, Dropbox, Zendesk, etc
Operation Executive
PHYSIOWERKZ SYSTEMS SDN BHD
Kuala Lumpur
09.2019 - 05.2020
- Managed to set appointments for over 50 to 100 patients per week and reached out to reschedule appointments due to provider availability.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments in 10 secs per patient as target turnovers.
- Negotiated supplier discounts to improve bottom line
- Tended to urgent correspondence to facilitate communication or resolution
- Helped front desk staff register and process patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Assigned delegates to manage high volume of e-mails and call transfers.
Finance Executive Cum Human Resources Assistant
IMHOME PROPERTY MANAGEMENT SDN BHD
Kuala Lumpur
09.2018 - 10.2020
- Strategically anticipated long-term business needs by analyzing revenue trends and managed to arrange 2 to 5 plans of strategy line to inform process improvements for sales.
- Performed calculations for monthly payroll, overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Created and delivered HR training sessions to staff, managers and executives.
Administrative Officer
AZMI ZAKARIA ARCHITECT
Johor
06.2016 - 06.2017
- Managed to handle alone of files and records for over 10 clients week by project based and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
Education
BBA - International Business
MARA University of Technology (UiTM)
Selangor 06.2020 - Current
Some College (No Degree) - Children's Wear Design
Istituto Di Moda Burgo (IMB)
Rome, Italy 10.2018 - 04.2019
High School Diploma -
MARA University of Technology (UiTM)
Johor 11.2013 - 06.2016
Skills
Training and Development
Timeline
Deputy Team Leader of Workflow Specialist
WETOPIA ASIA SDN. BHD.
03.2022 - Current
Senior Administrative Executive
FAR CAPITAL SDN. BHD.
06.2020 - 03.2022
BBA - International Business
MARA University of Technology (UiTM)
06.2020 - Current
Operation Executive
PHYSIOWERKZ SYSTEMS SDN BHD
09.2019 - 05.2020
Some College (No Degree) - Children's Wear Design
Istituto Di Moda Burgo (IMB)
10.2018 - 04.2019
Finance Executive Cum Human Resources Assistant
IMHOME PROPERTY MANAGEMENT SDN BHD
09.2018 - 10.2020
Administrative Officer
AZMI ZAKARIA ARCHITECT
06.2016 - 06.2017
High School Diploma -
MARA University of Technology (UiTM)
11.2013 - 06.2016
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