AINA HANISAH ABD GHAPUL
Seremban, Negeri Sembilan
Summary
Proven leader in pet care and management, notably at Catzonia Hostails Sdn Bhd, where I spearheaded initiatives that significantly enhanced customer satisfaction and service delivery. Expert in cleanliness and sanitation, and adept at building lasting client relationships, this approach has consistently driven positive outcomes and operational efficiency.
Overview
5
5
years of professional experience
Work History
Pet Groomer
Heads Up for Paws
03.2024 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
Branch Manager
Catzonia Hostails Sdn Bhd
04.2022 - 02.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Pet Care Consultant
Pet Lovers Centre
11.2019 - 03.2022
- Maintained strict confidentiality and adhered to ethical guidelines in all aspects of care consultations.
- Evaluated individual needs and developed personalized care plans to improve overall health outcomes.
- Increased efficiency in the delivery of services through constant evaluation of existing processes and implementation of new strategies.
Education
Bachelor of Science - Animal Resource Science And Management
Universiti Malaysia Sarawak
Kota Samarahan, Kuching 04.2001 -
Skills
Cleanliness and sanitation
Appointment Scheduling
Customer Service
Relationship Building
Employee Development
Branch Operations Management
Languages
Malay
Native language
English
Proficient
C2
Timeline
Pet Groomer
Heads Up for Paws
03.2024 - Current
Branch Manager
Catzonia Hostails Sdn Bhd
04.2022 - 02.2024
Pet Care Consultant
Pet Lovers Centre
11.2019 - 03.2022
Bachelor of Science - Animal Resource Science And Management
Universiti Malaysia Sarawak
04.2001 -
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