Autocount
AINA EZATY
ADMIN
Johor Bahru, Johor
Summary
Adept at clerical support and customer service, I enhanced satisfaction and efficiency at Twc Radiator Sdn Bhd through expert database entry and proactive communication. My knack for maintaining meticulous records and fostering positive customer relationships showcases my blend of hard and soft skills, contributing significantly to operational excellence.
Overview
11
11
years of professional experience
Work History
Administrative Clerk
Twc Radiator Sdn Bhd
10.2023 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
Pump Attendant
Petron Lebuh Cemerlang
12.2022 - 05.2023
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
- Conducted regular maintenance checks on fuel dispensers, ensuring accurate readings and optimal performance.
- Received positive feedback from customers for providing friendly and attentive service during interactions.
- Promoted safety by adhering to strict safety protocols when handling fuel, chemicals, and equipment.
Operator Specialist
Seagate International Johor
05.2021 - 11.2022
- Reduced machine downtime by conducting regular maintenance checks and addressing issues promptly.
- Managed inventory effectively, ensuring materials were readily available for use while minimizing excess stock levels that could lead to spoilage or obsolescence.
- Achieved high levels of accuracy within operations through diligent attention-to-detail and proper calibration of equipment.
- Enhanced product quality with strict adherence to industry standards and company guidelines.
Coffee Assistant
Fei Siong Group Restaurant
01.2018 - 01.2019
- Contributed to positive team dynamics through effective communication, collaboration, and problem-solving skills.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Mastered various brewing techniques to accommodate diverse customer tastes and preferences for hot or cold beverages.
- Supported store success through cross-training in various roles such as cashier, barista, food preparation, and cleaning duties.
Stall Asisstant
Kopitiam Pte Ltd
01.2017 - 01.2018
- Responsible for greeting custemors and managing cash registers while also helping them find anything winthin the store that they need.
Sales Assistant
Peace Collections Group Bhd
09.2013 - 04.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
No Degree - Industrial Electronics Technician
Kolej Kemahiran Belia Nasional Pontian
Pontian Kechil, Johor, Malaysia 04.2001 -
Skills
Filing systems
Software
Microsoft office
Timeline
Administrative Clerk
Twc Radiator Sdn Bhd
10.2023 - Current
Pump Attendant
Petron Lebuh Cemerlang
12.2022 - 05.2023
Operator Specialist
Seagate International Johor
05.2021 - 11.2022
Coffee Assistant
Fei Siong Group Restaurant
01.2018 - 01.2019
Stall Asisstant
Kopitiam Pte Ltd
01.2017 - 01.2018
Sales Assistant
Peace Collections Group Bhd
09.2013 - 04.2015
No Degree - Industrial Electronics Technician
Kolej Kemahiran Belia Nasional Pontian
04.2001 -
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