NURUL AIN BINTI MOHD ANUAR
CHERAS, SELANGOR
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Inbound and Outbound Tour Consultant
M.S STAR TRAVEL AGENCIES SDN BHD
06.2022 - 03.2025
- Created travel packages tailored to client needs and budgets.
- Offered expertise on travel destinations, lodging options, and transportation logistics.
- Managed customer inquiries, bookings, and reservations, ensuring a seamless experience
- Negotiated with hotels, airlines, and tour providers to secure the best deals for clients
- Conducted sales presentations and maintained long-term client relationships
- Processed payments, prepared travel documents, and resolved itinerary changes
- Managed customer inquiries for Club Med, Trafalgar, Costsaver, and Contiki.
- Tour Leader
- Contributed to engaging activities at Matta Fair.
Invigilator
THE MALAYSIAN INSURANCE INSTITUTE
08.2020 - 05.2022
- Supervised online exams through zoom to ensure a controlled and secure environment for students during online assessments
- Monitored exam progress, ensuring that all candidates followed examination rules and regulations
- Conducted identity verification for candidates to prevent cheating or impersonation
- Provided instructions regarding exam procedures, such as timing, use of materials, and emergency protocols
- Ensured and handled the exam according to protocols
- Addressed any student concerns or queries regarding the exam process in a professional and calm manner
- Reported any irregularities, breaches, or disturbances to the examination coordinator
- Maintained confidentiality and integrity of the examination process
Ticketing Consultants
HOLIDAY TOURS & TRAVEL SDN BHD
11.2017 - 08.2020
- Managed and coordinated travel arrangements for corporate clients, including flight bookings, hotel accommodation and ground transportation
- Provided expert advice on travel policies, cost-effective travel solutions, and best practices to optimize travel budgets for corporate clients
- Developed customized travel itineraries based on client needs, preferences, and corporate requirements
- Negotiated rates and secured corporate discounts with airlines, hotels, and car rental agencies to maximize savings
- Ensured compliance with company travel policies and industry regulations while handling complex and high-volume ticketing requests
- Delivered exceptional customer service, resolving any travel-related issues or changes efficiently and professionally
- Maintained up-to-date knowledge of industry trends, travel technologies, and airline policies to provide timely and accurate recommendations
Sales & Tour Executive
CREATIVE HOLIDAYS (M) SDN BHD
03.2012 - 09.2016
- Developed and promoted travel packages to both new and existing clients, tailoring solutions to meet their specific needs and preferences
- Managed the end-to-end sales process, from lead generation and prospecting to closing deals and post-sales support
- Built and maintained strong relationships with clients, offering expert advice on destinations, itineraries, and travel arrangements
- Negotiated pricing, terms, and conditions with suppliers, ensuring competitive and cost-effective solutions for clients
- Coordinated all aspects of tour logistics, including transportation, accommodation, activities, and guides, to ensure seamless execution of tours
- Provided on-site support during tours, ensuring smooth operations and addressing any client concerns or issues
- Monitored market trends and competitor offerings, using insights to adjust sales strategies and expand the client base
- Tour Leader
- Maintained accurate records of sales activities, client interactions, and tour feedback to support future planning and improvement
- Consistently met or exceeded sales targets, contributing to the growth of the company’s tour operations and revenue
Administration Assistant
LDS International Property Management
01.2011 - 01.2012
- Assist in managing lease agreements, tenant records, and property documentation.
- Process rent payments, track overdue accounts, and issue invoices using [Property Management Software].
- Coordinate property maintenance requests and liaise with vendors and contractors.
- Schedule property viewings, inspections, and lease renewals, ensuring smooth operations.
- Handle incoming inquiries from tenants and property owners, resolving issues efficiently.
- Maintain accurate financial records, including accounts payable, receivable, and expense tracking.
- Prepare reports on property occupancy, lease expirations, and tenant communications.
- Ensure compliance with property management regulations and company policies.
Barista
Starbucks Coffee Company (Malaysia)
01.2009 - 01.2010
- Prepare a variety of coffee and espresso-based beverages following company recipes.
- Deliver friendly and efficient customer service, ensuring a positive experience for every guest.
- Managed high-volume rushes efficiently while maintaining accuracy and speed.
- Operate cash registers, handle transactions, and manage daily sales reports.
- Maintain cleanliness and organization of the workspace, following health and safety standards.
- Assist with inventory management, restocking supplies, and placing orders as needed.
- Train new baristas on coffee preparation and customer service techniques.
Education
DIPLOMA IN PUBLIC ADMINISTRATION AND POLITICAL SCIENCE -
UNIVERSITI TEKNOLOGI MARA (UiTM)
01.2009
Sijil Pelajaran Malaysia (SPM) -
SEKOLAH MENENGAH KEBANGSAAN PERIMBUN
01.2005
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- Customer Relationship Management (CRM)
- Travel Itinerary Planning & Customization
- Sales & Upselling Strategies
- Booking & Reservation Systems (Sabre)
- Vendor Negotiation & Coordination
- Budgeting & Cost Management
- Visa & Travel Documentation Assistance
- Group Tour Coordination
References
Ms Natisha Gill,
03-2786 7555,
Director,
M.S. Star Travel,
natisha@startravel.com.my
Personal Information
- Date of Birth: 17 March 1988
- Driving License : Class D
- Nationality: MALAYSIA
Certification
- Aussie Specialist
- Sabre Reservation and Ticketing
Languages
Malay
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Inbound and Outbound Tour Consultant
M.S STAR TRAVEL AGENCIES SDN BHD
06.2022 - 03.2025
Invigilator
THE MALAYSIAN INSURANCE INSTITUTE
08.2020 - 05.2022
Ticketing Consultants
HOLIDAY TOURS & TRAVEL SDN BHD
11.2017 - 08.2020
Sales & Tour Executive
CREATIVE HOLIDAYS (M) SDN BHD
03.2012 - 09.2016
Administration Assistant
LDS International Property Management
01.2011 - 01.2012
Barista
Starbucks Coffee Company (Malaysia)
01.2009 - 01.2010
DIPLOMA IN PUBLIC ADMINISTRATION AND POLITICAL SCIENCE -
UNIVERSITI TEKNOLOGI MARA (UiTM)
Sijil Pelajaran Malaysia (SPM) -
SEKOLAH MENENGAH KEBANGSAAN PERIMBUN
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