AIMAN BIN RUSLAN
Shah Alam
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
15
15
Certification
Work History
Account Manager (Global Non-EU)
Admiral Markets
03.2023 - Current
- Supported leads and potential clients (SEA, Oceania and African region) with the objective to grow Admirals business volume.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Sales Manager
E-Global Trade & Finance Group Inc.
02.2022 - 02.2023
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Team Manager
IW Properties & Great Casa Realty Sdn Bhd
09.2018 - 01.2022
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Coached junior team members, improving their skills and confidence in their roles.
- Promoted customer-centric approach, leading to repeat business and referrals.
Account Manager
FARO Singapore Pte Ltd
01.2016 - 08.2018
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
Application Engineer
FARO Singapore Pte Ltd
12.2014 - 12.2015
- Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
- Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
- Established strong working relationships with key stakeholders across different departments – from end-users to senior management-ensuring smooth communication channels during project execution.
- Delivered comprehensive training sessions on new technologies, increasing team knowledge and capabilities.
Application Engineer (Technical & Maintenance Services)
SKF Malaysia
08.2012 - 11.2014
- Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
- Mentored junior team members in various aspects of application engineering work – from coding best practices to debugging complex issues – fostering professional growth within the team.
- Improved application stability by identifying root causes of recurring problems and implementing effective fixes.
- Established strong working relationships with key stakeholders across different departments – from end-users to senior management-ensuring smooth communication channels during project execution.
Sales Application Engineer
Halton Group Asia
06.2011 - 07.2012
- Delivered engaging product demonstrations tailored to the unique needs of each client, showcasing the benefits of our solutions.
- Collaborated with cross-functional teams on product development projects, ensuring timely delivery of high-quality solutions.
- Created customized proposals for prospective clients, highlighting key differentiators and demonstrating value-added services.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Education
CAD/CAM Engineering (Mechanical)
Universiti Malaya
Kuala Lumpur01.2011
Skills
- Account Management
- Product Training
- Lead Generation
- Sales Development
- Advertising
- Customer Relationship Management (CRM)
- Customer Service
- Business Development
Websites
Certification
- Artificial Intelligence Foundations: Machine Learning, 2024
- Cybersecurity Foundations: Governance, Risk and Compliance (GRC), 2024
- Lubrication on Rolling Element Course, SKF Malaysia Sdn Bhd, 2013
- Bearing Technology & Maintenance Course (Advance Level), SKF Malaysia Sdn Bhd, 2013
- Fundamentals of digital marketing, Google Digital Garage, 2022
- Digital Marketing Foundations, LinkedIn Learning, 2022
- Social Media Marketing: Strategy and Optimization, LinkedIn Learning, 2022
- Social media optimization (SMO), LinkedIn Learning, 2022
- Vibration Analysis (ISO Category I & Category II), Technical Associates of Charlotte,USA, 2014
- Wilson Salesperson Training, Wilson Counsellor Singapore, 2016
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