Aiman Shafiq
Customer Service Executive
Shah Alam
Summary
Recent graduate in Information System Management with a strong foundation in web development, data analytics, and system analysis. Eager to leverage expertise in system development while continuously enhancing skills in a dynamic work environment. Detail-oriented and organized, consistently delivering high-quality results under tight deadlines. Proactive team player committed to contributing to overall company success and driving innovative solutions.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Census Taker
Federal Agricultural Marketing Authority (FAMA)
08.2023
- Conducted interviews and posed prepared questions with wholesaler retailers to gather the essential data.
- Analyzed trend in raw materials price by collecting data on product origins and selling price after acquisition on FAMA.
- Assisted in setting up the checkpoint to ensure smooth data collection operation.
- Part Time
Customer Service Executive
Gsparx (Technomech Sdn. Bhd.)
02.2025 - Current
- Conduct follow-up calls with potential customers who requested solar panel proposals to confirm interest and provide additional information.
- Answer inbound calls and respond to customer inquiries regarding solar panel installation, services, and general company offerings.
- Manage and update customer records in the Salesforce CRM system to ensure accurate tracking of communication and lead progress.
- Respond to customer messages via WhatsApp, assisting with service-related questions and providing timely support.
Admin Marketing
Azam Auto Bodywork & service Sdn. Bhd.
06.2024 - 10.2024
- Managed and updated customer data in CRM systems (Kuasa.IO and WEBMAX) to support targeted outreach and follow-ups via WhatsApp, improving communication efficiency and customer engagement.
- Conducted follow-up calls with customers after vehicle servicing to ensure satisfaction, gather feedback, and strengthen customer loyalty.
- Created, recorded, and edited promotional video content using CapCut and Adobe Premiere Pro for TikTok, Facebook, and Instagram to highlight workshop services, attract new customers, and build online presence.
- Designed marketing posters and social media visuals using Canva to promote workshop services, workshop campaign, and engage customers across TikTok, Facebook, and Instagram.
Internship Trainee
Pejabat Setiausaha Kerajaan Negeri Kelantan (SUK)
09.2023 - 02.2024
- Provided basic IT support by diagnosing and resolving hardware and network issues to ensure efficient department operations.
- Assisted in tracking and managing employee records by maintaining an organized physical and digital filing system using Microsoft Excel.
- Edited montage and event videos using CapCut and Adobe Premiere Pro to support internal event documentation and presentations.
- Assisted in the early-stage development of a Laravel-based feature for the Sistem E-Luar Negara, focusing on user interface layout and design.
Education
Bachelor of Information Science (HONS.) - Information System Management
Universiti Teknologi MARA
Puncak Perdana Campus, SelangorDiploma in Information Management -
Universiti Teknologi MARA
Machang Campus, KelantanSkills
Computer Literate
Effective Communication
Teamwork
Time Management
Problem Solving
Microsoft Words
Microsoft Excel
Data collection
Active listening
Attention to detail
Technical support
References
- Encik Azam Bin Yaakub, Director, 0178900797, Azam Auto Sdn. Bhd
- Encik Faizal Bin Hussin, Internship Surpervisor, 0199858532
- Puan Norshafikah Binti Mohd Rais, Team Leader, 0132430525
Awards
Dean’s Award (Semester 5/2023)
ADDITIONAL INFORMATION
- Languages: English, Malay
- Awards: Dean’s Award (Semester 5/2023)
Timeline
Customer Service Executive
Gsparx (Technomech Sdn. Bhd.)
02.2025 - Current
Admin Marketing
Azam Auto Bodywork & service Sdn. Bhd.
06.2024 - 10.2024
Internship Trainee
Pejabat Setiausaha Kerajaan Negeri Kelantan (SUK)
09.2023 - 02.2024
Census Taker
Federal Agricultural Marketing Authority (FAMA)
08.2023
Bachelor of Information Science (HONS.) - Information System Management
Universiti Teknologi MARA
Diploma in Information Management -
Universiti Teknologi MARA