Aiman Muzammil
Student
Kepong,WP
Summary
Student in Bachelor of Tourism Management (Hons) at University Utara Malaysia, current GPA 3.45, with abroad work experiences and internship seeks funds to continue graduate education at University Utara Malaysia. Planning to continue my study in Master of Science (Tourism Management) after graduated.
Overview
3
3
year of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Cinema Crew Member
TGV Cinemas
Kepong, Kuala Lumpur
11.2019 - 01.2020
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Reviewed tickets for authenticity and applicability to particular event.
- Assisted patrons with seating by giving directions and lighting paths.
Customer Experience Agent
Grab Malaysia
Petaling Jaya, Selangor
04.2019 - 09.2019
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Maintained extensive knowledge of company products to recommend items that aligned with customer needs.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
Umrah Officer/Internship
MN Ajwa Travel&Tours Sdn Bhd
Kota Damansara, Selangor
08.2017 - 01.2018
- Handle document management.
- Handle document in umrah such as passport, visa, and client’s document Update the new packages inbound and outbound based on company request.
- Update the company monthly expenses.
- Provide package marketing through social media.
- Learn more about effective communication skills to attract customers.
Sales Associate
Nike One Utama
Bandar Utama, Selangor
04.2014 - 09.2014
- Learn more about effective skills to attract customers.
- Take care new stock and make report about monthly sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Diploma - Hajj & Umrah Management
01.2015 - 01.2018
- Received Biasiswa Baitulmal MAIWP
- Continuing education in Bachelor of Tourism Management (Hons) in Universiti Utara Malaysia (UUM)
- Graduated with 3.0 GPA
- Awarded Certificate of Appreciation in Centre of English Language Studies (CELS) Excellence Award 2016
SPM -
01.2013 - 01.2014
- Elected to Committee Member for Culinary Club in 2013
- Member of school football association
- Committee Member of Cultural&Tourism Club
- Committee Member of Persatuan Agama Islam
- Graduated with 2A 3B 1C 1D 2E
Bachelor of Tourism Management (Hons) - Tourism And Travel Management
02.2020 - Current
- Majored in Tourism
- Expected to graduate in 2023/2024
- Universiti Utara Malaysia, Sintok Kedah
- Current GPA 3.45
Skills
Written Communication
Certification
Perkhemahan Pendidikan Luar Zon Sentul Peringkat Negeri 2013
Timeline
Universiti Utara Malaysia - Bachelor of Tourism Management (Hons), Tourism And Travel Management
02.2020 - Current
Cinema Crew Member - TGV Cinemas
11.2019 - 01.2020
Customer Experience Agent - Grab Malaysia
04.2019 - 09.2019
Umrah Officer/Internship - MN Ajwa Travel&Tours Sdn Bhd
08.2017 - 01.2018
CELS EXCELLENCE AWARD 2016
05-2016
Kolej Profesional Baitulmal - Diploma, Hajj & Umrah Management
01.2015 - 01.2018
Sales Associate - Nike One Utama
04.2014 - 09.2014
Bengkel Pengurusan Kokurikulum
02-2014
Perkhemahan Pendidikan Luar Zon Sentul Peringkat Negeri 2013
04-2013
SMK Kepong Baru - SPM,
01.2013 - 01.2014
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