Aiman Haqim Yahya
Kuala Lumpur
Summary
Adept at software licensing and order processing, my tenure at Nintex Software Sdn. Bhd. honed my Salesforce proficiency and customer service excellence. Leveraging data management expertise and organizational prowess, I've driven process improvements and compliance, enhancing operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensing Administrator (Remote)
Nintex Software Sdn. Bhd.
06.2023 - Current
- Responsible for the creation and fulfillment of software license keys, ensuring accurate contract and asset records in Salesforce
- Handle license fulfillment for all Nintex products for customers and partners
- Oversee order and licensing for the Renewals and Net New processes, ensuring compliance with company policies
- Ensure correct service entitlements are recorded and issued to customers and partners
- Assist customers with access to Nintex Customer Central (Customer Portal)
- Provide a high level of customer service to users
Junior Associate - Data Management (Remote/Hybrid)
DHL APSSC SDN. BHD.
01.2021 - 05.2023
- Managed the international supply chain data stream, identifying exceptions and resolving discrepancies
- Performed validation and order processing according to documented procedures
- Handled the customs clearance process for shipments in Germany
- Ensured standardized data entry requirements were met with the required productivity levels
- Processed orders by checking references and validating relevant information
- Provided feedback on operational activities for improvement
- Identified areas for data quality improvements and assisted in resolving issues
- Cross-trained and shared knowledge with team members
Office Administrator (Contract)
Ministry of Education of Pahang
01.2019 - 12.2019
- Performed general office duties such as ordering supplies and maintaining records
- Prepared invoices, reports, memos, and financial statements
- Managed and retrieved corporate documents, records, and reports
- Analyzed incoming memos and determined their distribution
- Organized agendas and made arrangements for meetings
Sales Assistant (Contract)
Popular.Co
01.2019 - 12.2019
- Provided administrative support to the sales team
- Assisted the Sales Production Manager and Assistant Production Manager with tracking objectives
- Monitored activity, processes, and productivity of the inside sales team
- Handled customer correspondence, quotations, orders, and access issues
Education
Bachelor's Degree - Sport Management
UiTM Seremban
Seremban01.2018
Diploma - Sport Studies
UiTM Jengka
Jengka01.2015
Skills
- Software Licensing & Order Processing
- Salesforce Proficiency
- Data Management & Quality Control
- Microsoft Office Suite
- Customer Service & Client Support
- Organizational & Time Management Skills
- Process Improvement & Compliance Monitoring
Accomplishments
- Consistently met and exceeded Key Performance Indicators (KPI) in past roles.
- Recognized as Employee of the Month at DHL APSSC.
- Represented Malaysia in system analysis for international projects.
- Completed 10+ training modules with 18 badges in compliance, data protection, and information security.
Certification
- Code of Conduct - Core Compliance Curriculum
- Microsoft Office 365 Teams & Channels
- APSSC Know Finance Operations Curriculum
- Anti-Corruption - Core Compliance Curriculum
- Certified Data Protection & Information Security Awareness
References
- Ms. Janessa, DHL APSSC SDN. BHD., khaiying.ooi@dhl.com
- Mr. Amirul Szami, DHL APSSC SDN. BHD., muhammadamirulszami.razali@dhl.com
Timeline
Licensing Administrator (Remote)
Nintex Software Sdn. Bhd.
06.2023 - Current
Junior Associate - Data Management (Remote/Hybrid)
DHL APSSC SDN. BHD.
01.2021 - 05.2023
Office Administrator (Contract)
Ministry of Education of Pahang
01.2019 - 12.2019
Sales Assistant (Contract)
Popular.Co
01.2019 - 12.2019
Bachelor's Degree - Sport Management
UiTM Seremban
Diploma - Sport Studies
UiTM Jengka
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