Aiman Amirun
Klang,Selangor
Summary
Driven Retail Manager with more than 2 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Outlet Superisor
Zus Coffee Sdn Bhd
2023.11 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Supervised and effectively trained 10 employees to decrease process lags and boost productivity
Barista
Berjaya Starbucks Coffee Company Sdn Bhd
2021.09 - 2023.11
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Sales Associate
Jayacom Sdn Bhd
2019.03 - 2019.07
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Diploma - Diploma In Film
UiTM
Puncak Perdana 2020.03 - 2023.08
SPM -
SMK Seksyen 19
Shah Alam 2013.01 - 2018.11
Skills
Brand Representation
undefinedTimeline
Outlet Superisor
Zus Coffee Sdn Bhd
2023.11 - Current
Barista
Berjaya Starbucks Coffee Company Sdn Bhd
2021.09 - 2023.11
Diploma - Diploma In Film
UiTM
2020.03 - 2023.08
Sales Associate
Jayacom Sdn Bhd
2019.03 - 2019.07
SPM -
SMK Seksyen 19
2013.01 - 2018.11
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