AILIN TANG

• Lead the IT department as Deputy IT Manager and Head of IT, overseeing all aspects of IT operations, strategy, and project management.
• Provided strategic direction and leadership in aligning IT initiatives with business goals, driving innovation, and ensuring operational excellence.
• Managed a team of IT professionals, including recruitment, training, and performance management, fostering a collaborative and high-performing work environment.
• Directed the implementation of IT projects from conception to completion, ensuring projects were delivered on time, within budget, and met quality standards.
• Oversaw the management and maintenance of the company's IT infrastructure, ensuring systems were secure, reliable, and scalable to support business needs.
• Developed and implemented IT policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
• Collaborated with business stakeholders to understand their IT needs and priorities and effectively communicated IT initiatives and developments to senior management.
• Managed vendor relationships, negotiated contracts, and monitored service levels to ensure vendors delivered value for money and met business requirements.
• Collaborated closely with senior management to align IT strategies with overall business objectives and goals.
• Oversaw vendor negotiations for cost-effective service contracts, ensuring optimal resource allocation throughout the organization.
• Oversaw daily performance of computer systems and immediately responded to surveillance system/MES production issues to keep network up and running.

• Developed high-performing team members through targeted training programs and one-on-one coaching.
• Conducted regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
• Led and managed cross-functional teams to successfully implement more than 8 projects, including material traceability, demand management, and system deployments.
• Spearheaded the development and establishment of a material traceability information platform, resulting in a 33% reduction in traceability cycle time and annual cost savings of 144,000 yuan.
• Optimized processes and procedures to reduce printing costs by 29%, and negotiated cost-saving agreements with outsourcing partners, resulting in annual savings of RM29,934.
• Actively managed and supported the completion of 117 in-house MES requirements in 2023, resulting in improved operational efficiency and cost savings.
• Successfully handled special incidents, such as the Malaysian 502 data loss incident, ensuring the rapid restoration of normal operations within 24 hours.
• Coordinated various miscellaneous projects, including on-site monitoring installations and network deployments, ensuring timely completion and customer satisfaction.
• Established and maintained an operations knowledge base to enhance team capabilities and streamline processes.
• Effectively managed team personnel changes during leadership transitions, expanding the local team from 3 to 7 members while ensuring stability and continuity of operations.

Awards:

• Best Management Award, Q3 2023

• As a pioneering team, lead the team with the design framework of HQ, participate in the implementation, operation, and maintenance of the main business system projects of Malaysia Plant (including, but not limited to, ERP, MES, WMS, SRM, etc.).
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Propose reasonable system solutions and implementation of various business systems, according to the actual business scenario of Malaysia Plant.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Optimize the business system operation, maintenance, and related process improvement.
• Deal with problems in daily ERP/WMS/MES/SRM system use.
• Make the record with proper documentation on daily high frequency of difficult problems, with the problem handling methods.
• Conduct IT business system training to company staff.

Project Completion:

• MES system implementation, from device arrival tracking, IoT testing, and integration.
• Wafer Material Traceability Project that successfully helped Risen MY ship out 119WM modules in one month.

Awards:

• Best Employee Award, Q3/2022

• Streamlined business processes by analyzing system requirements and implementing improvements.
• Enhanced user experience by designing intuitive system interfaces and providing training materials for end users.
• Standardize all applications and drive deployment to all Flex Asia regions.
• Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
• Collaborated with stakeholders to define project scope, objectives, and deliverables for successful implementation.
• Provide post-live technical support to key users throughout the system stabilization stage.
• Drive Asia region to deploy standard operation dashboard on flex production lines to provide shop floor operators and team real-time visibility into the major KPIs for that line.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Coordinated data migration and consolidation efforts.
• Collaborated with upper management to drive strategy and implement new processes.
• Design, test, prepare user guide, and deployment step documentation for more than 20 ASIC applications. (e.g.: Loading Bay, ePPS, UIR, which integrate with Baan ERP, and so on)
• Develop interactive dashboards, reports, and analysis templates using internal tools and Tableau.
• Lean Six Sigma - Green Belt Certification Award Recognition, FY21

• Flex Flow (shop floor (MES) system) enhancement and support.
• Determines operational objectives by studying business functions, gathering information, evaluating output requirements, and formats.
• Determine required improvements on the systems, supervising their correct implementation to meet customers' requirements.
• Write functional and technical specifications for developers.
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Train end-users or technical support staff to use programs.
• Monitor functionality and performance of programs after implementation.
• Support implementation of Flex Flow (Flex Shopfloor System) to Cisco PCBA projects as a site IT role, engaging with the Global Implementation Team, with follow-on support to ensure all existing business requirements have been met.
• Work closely with operations stakeholders (production, test, planner, QA) by understanding their business requirements and helping enhance the Flex Flow system to improve operational efficiency.
• Flex Star Award 2017: Optel enhanced and achieved the traceability goal above 95%.

• Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
• Collaborated with other developers to refine module in SAP MII and implementation.
• Performs comprehensive functionality tests of new and updated applications to verify desired results are achieved.
• Optimized application performance by developing algorithms and software to monitor and refine technical performance and configuration.
• Developed in-house applications designed for company needs.
• Collaborated with stakeholders to gather and translate business requirements into technical specifications.
• Engaged in continuous learning to stay abreast of the latest programming languages and technologies.
• Monitors performance and effectiveness of programs after implementation and provides ongoing program support in SAP MII.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments. Assist in daily update EISS web content and design a poster for Engineering Week.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Evaluate and help research Jive and Confluence platform, which one is the suitable platform for CoP (Community of Practice).

Project Completion: Automation Report Generating Tools (Desktop Apps)

• The objective of this project is to reduce the time and effort for an engineer/manager in report generation, instead of doing multiple tasks at the same time.
• This app allows engineers/managers to upload raw data from Excel into the tool (app). The app will generate a data chart and results for display, and allow engineers/managers to generate a PowerPoint presentation slide with the exact results and chart (image).
• Language of Implementation: WPF, C#, .NET 4.5 Framework, Excel (Pivot Table), Power Point.
• Operating System: Windows 7, 64-bit.

Awards:

• The Best Industrial Award, USM, 2013.

• Identify, troubleshoot, and analyze computer-related issues.
• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
• Format hard drives; Determine appropriate file system: FAT, FAT32, NTFS.
• Install and configure operating systems, patches, and upgrades, including Windows 2000 Professional and Server, Windows 98/ME/XP/Vista/7, and MS-DOS.
• Install and configure software applications, telnet connections, and electronic mail for internal end users.
• Set up bindings, IP addresses, DHCP, and DNS configurations.
• Operate and maintain Local Area Network (LAN) connectivity using TCP/IP protocol.
• Service and maintain microcomputer systems, including inspecting, cleaning, testing, running scan disk, defragmenting hard drives, and updating antivirus programs to maintain performance and security.
• Created user accounts and assigned permissions.
• Support acquisition, operational, and disposal phases throughout program life cycles.
• Configured hardware, devices, and software to set up workstations for employees.
• Managed high levels of call flow and responded to technical support needs.
• Daily Backup Server using Veritas System.
• Develop in-house inventory management system.

Project Completion: Warehouse Check-In and Check-Out System.

• This system is used as a stock inventory system, which provides a configurable, integrated barcode scanner to scan item control solution for managing the stock quantity, production date, and brands.
• Language of Implementation: VB6, SQL Server 2008.
• Operating System: Windows XP 32-bit.

• Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
• Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
• To design, development and deployment of in-house system yellow page (phonebook systems) and (VVM web) for employees.

Project Completion: in-house yellow pages web.

• The project objective is to allow internal inventory search for company employee information (email and extension number).
• Software and Platform: SQL Server, IIS, FrontPage, and Visual Studio.
• Other Skillets used: VB.net, ASP.net, SQL, .net framework, JavaScript, CSS.