Aikkasit Eh Pon

Coordinated monthly spot vessel charters with international shipbrokers, predominantly under VEGOILVOY Charter Party terms.

Proactively managed end-to-end voyage execution, liaising with multiple stakeholders through issuance of Voyage Orders, Letters of Indemnity (LOIs), daily vessel position monitoring, service provider appointments, and cargo delivery arrangements.

Identified, evaluated, and negotiated suitable MR vessels for CFR and CIF bulk cargo shipments, ensuring cost efficiency and contractual compliance.

Compiled, monitored, and analyzed vessel performance against agreed charter party terms and operational KPIs.

Calculated, reviewed, and negotiated demurrage, despatch, and other payable/receivable claims, ensuring timely settlement and minimization of disputes.

Organized and assessed the spot chartering process, including fixture evaluation, freight benchmarking, and post-fixture performance review.

Prepared, submitted, and managed the application process for domestic shipping licenses, ensuring full regulatory and compliance adherence.

Assisted the Head of Operations, FGV Trading in coordinating vessel planning and scheduling for FOB and CNF bulk shipments, ensuring smooth execution of trading and operational activities.

Monitored local deliveries of Crude Palm Oil (CPO) and palm oil products, ensuring timely and accurate fulfillment.

Managed and verified shipping and trade documentation, including Letters of Credit, Bills of Lading, Certificates of Origin, Customs K3 forms, surveyor reports, and commercial invoices, and coordinated document submission to banks upon cargo completion.

Conducted daily stock reconciliation with refinery personnel at Kuantan and Sabah, ensuring inventory accuracy and operational readiness.

Performed daily coordination with FGV Palm Industries and FGV Refineries to track stock movements and production flows.

Liaised with international surveyors for cargo sampling and inspection activities.

Coordinated with certified chemists for cargo quality testing and analysis in compliance with contractual specifications.

Worked closely with vessel agents to manage vessel line-up and port operations at loading ports.

Liaised with shipbrokers for monthly vessel chartering, predominantly under VEGOILVOY Charter Party terms.

Handled customer service hotline operations, responding promptly and professionally to incoming telephone inquiries.

Supported team members in service delivery and daily operational activities to ensure high levels of customer satisfaction.

Liaised effectively with call center colleagues and business partners to maintain consistent service quality and drive continuous performance improvement.

Monitored call volumes and traffic patterns closely, responding proactively to meet service level targets and KPIs.