Ai Kay Fong

• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Implemented quality assurance measures that led to improved product consistency.
• Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
• Set schedules and oversaw daily workflow.
• Trained, coached and managed Number-person team of Type and Type professionals.
• Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
• Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
• Developed strong relationships with cross-functional teams to improve communication and collaboration.

• Assist customers with inquiries about travel services, including flight bookings, hotel reservations, car rentals, travel insurance, and other related services.

• Handle inbound and outbound calls, emails, and chats in a professional and friendly manner.

• Help customers make travel arrangements, including flights, accommodations, and transportation.

• Provide accurate and timely information about available options, pricing, and discounts.

• Process travel bookings, ensuring accuracy of details and compliance with company policies.

• Address and resolve customer complaints or concerns regarding travel services or bookings.