Aidil Nazmi Bin Idros
Customer Service Consultant
Ulu Klang
Summary
Seeking for any position related to my qualifications and I would ike to enhance my knowledge, skills and apply it in all during my study especially in marketing, operation and administration fields. I am willing to give full commitment, tolerance and contribute in any position for the organization target,performance and growths with my skill to achieve the organisation goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Digital Marketing and Seller
IF2U Network Sdn Bhd
01.2020 - 01.2024
- Developed and exceuted digital marketing campaigns on multiple channels, including Facebook, Website (Wordpress/Elementor) and Whatsapp.
- Run ads using Conversion, Traffic, Video View and Engagement.
- Create own ads using Canva and Microsoft Clipchamp
- Achieving sales target based on ROAS to get commission
- Constant monitoring ROAS according to KPI and monitor website if there is any crash or bugs.
- Need to ensure quality of ads is good between 2-3 days by analysing ads performance based on (Impression/Reach/Landing Page View/Outbound Click)
- Constantly monitor and create Sales Executive's ads to ensure they gaining at least 700 leads per month and the ad budget does not exceed RM3.5k
- Collaborated with the Graphic Design Team to develop and publish high-quality content.
- Analysed reported ads campaign and sales performance on looker studio to made data-driven decisions to improve results
- Shooting video and picture for own advertisement
Sales Assistant
Toys"R"Us Melawati Mall
09.2019 - 12.2019
- Serving walk-in customer and answering any enquiries regarding products.
- Processed cash and credit card payments.
- Fielded customer questions to provide information about products, availability and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Received, merchandised and arranged all shop items for visual display such as milk can, toothbrush and etc.
- Received product shipments and organized in stockroom storage area.
Membership Department (Internship)
KOBIMBING - Koperasi Kakitangan Kumpulan BIMB Holdings Malaysia Berhad
01.2018 - 01.2019
- Organizing Takaful payment list that has been made by customer in Microsoft Excel. The list is known as Mutiara Plus.
- Recording payment that has been made in a book of receipt and then record it again at SPBK's website.
- Stamping BankIslam and KOBIMBING staff ledger.
Sales Retailer
Padini Concept Store Melawati Mall
01.2018 - 01.2019
- Folding clothes and offer help to customer by finding clothes that suitable for them.
Education
Sijil Pelajaran Malaysia - undefined
Lembah Keramat High School
01.2016 - 01.2018
Diploma in Muamalat Studies - undefined
Kolej Profesional Baitulmal Kuala Lumpur
01.2018 - 01.2020
Skills
Writing and Copywriting Skills
WordPress
Creative Thinking
Social Media Marketing and Paid
Social Media Advertising
Writing Skills
Personal Traits
- Has good communication skills and enjoys the atmosphere in new places easily.
- Able to work independent or in a group.
- Fast learner, hardworking and highly dependable.
Timeline
Digital Marketing and Seller
IF2U Network Sdn Bhd
01.2020 - 01.2024
Sales Assistant
Toys"R"Us Melawati Mall
09.2019 - 12.2019
Membership Department (Internship)
KOBIMBING - Koperasi Kakitangan Kumpulan BIMB Holdings Malaysia Berhad
01.2018 - 01.2019
Sales Retailer
Padini Concept Store Melawati Mall
01.2018 - 01.2019
Diploma in Muamalat Studies - undefined
Kolej Profesional Baitulmal Kuala Lumpur
01.2018 - 01.2020
Sijil Pelajaran Malaysia - undefined
Lembah Keramat High School
01.2016 - 01.2018