Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic
Aidil Jufri Chin

Aidil Jufri Chin

Frontoffice/Reception
Tawau,Sabah

Summary

Proven leader in hospitality management, excelling in operations management and customer service, with a track record of enhancing guest satisfaction at Hotel Kapalai. Skilled in team supervision and relationship building, I streamlined front-office processes, significantly reducing wait times and elevating guest experiences. Competent Duty Manager effective at handling [Type] operations in fast-paced, high-volume environments. Veteran of [Industry] and skilled in managing people, projects and administrative operations. Offering [Number] years of experience and dedication to business success. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Prince Hotel
08.2019 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.

Duty Manager Frontoffice

Hotel Kapalai
08.2023 - Current
  • Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.

Education

UPSR

SJK (C) Kung Ming
Tawau
2008

SPM

SMK Jambatan Putih
Tawau
2012

Skills

Time Management

Software

Microsoft Office

Languages

Malay, Chinese (Mandarin), English
Malay
Master
C2
Chinese (Mandarin)
Very Good
B2
English
Excellent
C1

Timeline

Duty Manager Frontoffice

Hotel Kapalai
08.2023 - Current

Front Desk Receptionist

Prince Hotel
08.2019 - 07.2023

UPSR

SJK (C) Kung Ming

SPM

SMK Jambatan Putih
Aidil Jufri ChinFrontoffice/Reception