AIDA NAZUHA BINTI OMAR
CLERK
Petaling Jaya,PETALING PERDANA
Summary
Dynamic and results-driven professional with extensive experience at Thompson Hospital, excelling in office administration and customer service. Proven ability to enhance operational efficiency and elevate patient satisfaction through effective problem resolution. Skilled in data entry and adept at multitasking, demonstrating a strong initiative and positive attitude in fast-paced environments.
Overview
48
48
years of professional experience
Work History
Clerk
Thompson Hospital
KUALA LUMPUR , Kuala Lumpur
08.2022 - Current
- Attending to patient query thru email, phones and whatsapp. Gather information from different department and get the right information before attend to patient face to face and explain on our charges.
- To input the props and items used in OT to charge patient bill.
- Assist doctor to quote on the surgery and doctor will advise the patient accordingly.
- Prepare proper stationery and stock for admin use at Finance Dept.
- To call and chase patient for payment.
- Advise patient on payment method and give solution like discounted price after highlighting to manager and get approval from management.
Clinic Assistant
Pantai Hospital Kuala Lumpur
01.2014 - 01.2019
- To register patient. to check if it is walk in patient or existing patients.
- To call insurance company and help patient to request GL with proper coverage for the diagnosis.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Support administrative by keeping a proper filing and assist manager to retrieve back the inpatient and outpatient bills.
Accounts Clerk
ECOVIS AHL SDN BHD (RELIEF DUTY)
08.2013 - 12.2013
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Set up and updated Excel spreadsheets to track financial data.
- Prepare profit and loss accounts accordingly for sales team to retrieve and make decision on enhancing the business.
- issue cheque to vendor and supplier.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Pay utilities and keep proper utilities payment up to date.
Senior Clerk
Pantai Hospital Kuala Lumpur
04.2001 - 07.2013
- Attended to patients calls and patient enquiry.
- Book appointment for patients and follow up with patients on cancellation and rebooking.
- Assisted our doctor and nurses if any.
- Explain and direct patient to our building and rooms appropriately.
- Maintained a good customer services.
Account Assistant
JABATAN BEKALAN AIR SELANGOR
12.1998 - 12.2001
- Supported the timely completion of month-end closing activities, improving overall financial operations.
- Facilitated smooth internal audits by preparing supporting documents promptly upon request from auditors or management personnel.
- Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.
- Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
Clerk
MAJLIS PEPERIKSAAN PEM.PENTADBIRAN (CONTRACT)
01.1977 - 12.1998
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
No Degree - SPM
SEK MEN VAKASIONAL PERTANIAN
Kuala Pahang, Pahang, Malaysia 04.2001 -
No Degree - PMR
SEK MEN TAMAN PETALING
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Fast learner
Scheduling and planning
Office administration
Data entry proficiency
Office management
Open- minded Initiative
Desire to learn
Positive attitude
Document management
Timeline
Clerk
Thompson Hospital
08.2022 - Current
Clinic Assistant
Pantai Hospital Kuala Lumpur
01.2014 - 01.2019
Accounts Clerk
ECOVIS AHL SDN BHD (RELIEF DUTY)
08.2013 - 12.2013
No Degree - SPM
SEK MEN VAKASIONAL PERTANIAN
04.2001 -
No Degree - PMR
SEK MEN TAMAN PETALING
04.2001 -
Senior Clerk
Pantai Hospital Kuala Lumpur
04.2001 - 07.2013
Account Assistant
JABATAN BEKALAN AIR SELANGOR
12.1998 - 12.2001
Clerk
MAJLIS PEPERIKSAAN PEM.PENTADBIRAN (CONTRACT)
01.1977 - 12.1998
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