Aida Md Ariff

• Develop and implement credit policies to improve cash flow and reduce delinquency rates.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Collaborate with sales and finance teams to structure credit terms that align with business objectives.
• Monitor accounts receivable and ensure timely collections while maintaining positive client relationships.
• Conduct financial statement analysis and industry benchmarking to make informed credit decisions.

NOTE: Due to the company's right-sizing efforts, I have been entrusted with two additional responsibilities: Corporate Administration and Marketing Communications. Additionally, I am responsible for handling any ad-hoc matters related to liaising with Government Officers on issues concerning the Hospitality Division.

• Oversee the management and operations of multiple buildings, ensuring high standards of maintenance and safety.
• Develop and implement policies for efficient facility operations and regulatory compliance.
• Manage budgets, monitor expenses, and identify cost-saving opportunities without compromising service quality.
• Coordinate with vendors, contractors, and service providers for maintenance and improvement projects.
• Lead and mentor on-site managers and staff, ensuring productivity and adherence to company policies.
• Address tenant concerns and enhance client relationships to improve occupancy rates and customer satisfaction.
• Conduct regular inspections and audits to maintain building efficiency and compliance with industry standards.
• Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
• Increased overall efficiency by identifying areas for improvement and implementing best practices.
• Conduct yearly Annual General Meeting in accordance to the "Akta Pengurusan Strata 757"

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.