AI CHIN TENH
Subang Jaya
Summary
Motivated entry-level Scrum Master who have experience for 3+ years. Have practice Agile Methodology in two Scrum teams and have worked in Agile environment as Software Developer for 2+ years and Senior System Analyst 3+ years. Ensuring development teams follow and practice Agile methodology in daily tasks, monitoring and motivating teams improve process, facilitating meetings and decision-making processes, planning and organizing demo and product testing, tracking project daily status and deliverables, preparing and presenting status report to stakeholder. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Team Lead Application Consultant
Medisys Innovation Sdn Bhd
06.2023 - Current
- Oversaw server setup and program implementation to the new customer.
- Communicated with clients on consistent basis to achieve requirements and issue related.
- Provided technical assistance on the program software related to achieve business requirement.
- Identify solutions by understanding client requirements and researching the options available in our software products.
- Provide application and business analyst consulting services.
- Assisted with creation of user manuals and technical documentation.
- Updated technical documentation and technical training materials.
- Resolved system test and validation problems to provide normal program functioning.
- Coached team members in techniques necessary to complete job tasks.
- Conducted regular reviews of operations and identified areas for improvement.
- Delivered support training to help customers learn key features of applications.
- Conducted scheduled system upgrades to maximize performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Created and managed project plans, timelines and resources.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Lead
Trisilco Sdn Bhd
02.2023 - 06.2023
- Scrum Master of Data Quality Framework(DQF) which related to the data quality framework for statistical reporting to Bank Negara Malaysia (BNM)
- Ensure all products meet quality expectations
- Take ownership of customer issues reported and see problems through to resolution
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare release document, user manual, test cases and Functional Specification to customers
- Track quality assurance metrics, like defect densities and open defect counts
- Maintain relevant knowledge about new development tools and development/implementation strategies
- Ability to effectively manage time and prioritize tasks while working on multiple assignments with guidance
- Responsible to communicate with DQF team related to DQF issues matter
- Manage the release of DQF program and all the issues reported regarding DQF Program.
Senior System Analyst
Trisilco Sdn Bhd
03.2021 - 01.2023
- Responsible for the ETL change request from customer regarding to CCRIS
- Technical support for the CCRIS customer
- Scrum Master of Data Quality Framework(DQF) which related to the data quality framework for statistical reporting to Bank Negara Malaysia (BNM)
- Prepare and maintain the all document for existing and new release of DQF program
- Working with different systems, software and hardware
- Work in collaboration with different team for project based
- Follow up for issues with respect to the severity
- Track defect densities and open defect counts fixes with R&D team
- Advice and provide technical solution to the customer
- Testing and provide latest release note to the customer.
Software Developer
Trisilco Sdn Bhd
06.2018 - 02.2021
- Work in collaboration with a team to provide technical support to the customer related to CCRIS
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Onsite/ Offsite support to the customer for the banking industry
- Testing and deploy latest fixes of program into customer environment
- Provide training and guidance to the user regarding CCRIS project.
Internship Student
Kooka Paper Manufacturing Sdn Bhd
09.2017 - 03.2018
- Involved in the technical part which is to reduce the follow-up request and bug fixed
- To provide technical support for existing system.
Education
Scrum Master PSM 1 - Scrum Master Certification - Agile 2023 -
Udemy.com
01.2023
Project Management Professional Examination Preparatory Course - undefined
Iverson Associates Sdn Bhd
11.2021
Bachelor of Science Information Technology - Software Engineering
University Utara Malaya (UUM)
Sintok, Kedah11.2018
Skills
- Fast Learner
- Ability to Multitask
- Communication Skills
- Teamwork
- HTML
- MySQL
- PHP
- Java
- JavaScript
- SQL Server
- Agile and Scrum
- C#
- Leadership
- Scrum master
Placeofbirth
Pasir Mas, Kelantan
Personal Information
Date of Birth: 08/15/94
References
Mr Siew Kok Yee, Trisilco Sdn Bhd, kokyee.siew@trisilco.com, 0122416557
Timeline
Team Lead Application Consultant
Medisys Innovation Sdn Bhd
06.2023 - Current
Team Lead
Trisilco Sdn Bhd
02.2023 - 06.2023
Senior System Analyst
Trisilco Sdn Bhd
03.2021 - 01.2023
Software Developer
Trisilco Sdn Bhd
06.2018 - 02.2021
Internship Student
Kooka Paper Manufacturing Sdn Bhd
09.2017 - 03.2018
Scrum Master PSM 1 - Scrum Master Certification - Agile 2023 -
Udemy.com
Project Management Professional Examination Preparatory Course - undefined
Iverson Associates Sdn Bhd
Bachelor of Science Information Technology - Software Engineering
University Utara Malaya (UUM)
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