Ahsan Afridi
Kuala Lumpur
Summary
Driven professional with a strong background in fast-paced, multicultural environments. Specialises in problem-solving and attention to detail, fostering creativity and innovation. Collaborative team member with effective communication skills, focused on delivering impactful results. Committed to contributing to a progressive organisation.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Advisor 1,Customer Service
Concentrix Malaysia
Kuala Lumpur, Malaysia
09.2024 - Current
- Dedicated to creating safe, respectful, and user-friendly online experiences.In my role, I review user-generated content for policy compliance, and ensure platform integrity through careful analysis and decision-making. I take pride in maintaining a high standard of accuracy and professionalism, even when working with sensitive material.
- Contributed to AI model improvement by providing high-quality content annotations, classifications, and feedback to support machine learning and AI development initiatives. AI & LLM Experience. I Applied knowledge of Large Language Models (LLMs) to identify AI-generated content and evaluate model outputs in accordance with project guidelines.
Manager
SafeCargoServices
Islamabad
12.2023 - 03.2024
- Oversaw daily operations of team, optimising workflow and ensuring compliance with company policies and procedures.
- Liaised between upper management and frontline staff, effectively communicating company goals and expectations.
- Provided logistics services for Safe Cargo, specialising in transportation of carriages and oil supplies across Pakistan.
- Contact: 92300-5554828 - Taifoor Khan Afridi
Education
Diploma in Business Administration - Digital and Service, Marketing, Project Management, Operation Management, International Business
Segi University Malaysia
Subang Jaya, Malaysia12-2023
Certificate in Business Administration - Business Communication and Writing, Basic Statistics, Basic Marketing
Segi University Malaysia
Subang Jaya, Malaysia02-2020
Skills
- AI and LLM application
- AI model evaluation
- Policy compliance
- Quality assurance
- Operations Management
- Project Management
- Customer satisfaction
- User Experience Enhancement
- Attention to Detail
- Problem Solving
- Interpersonal communication
- Case reporting
Languages
English
Pushto
Urdu
Custom
https://my.linkedin.com/in/ahsan-afridi
Timeline
Advisor 1,Customer Service
Concentrix Malaysia
09.2024 - Current
Manager
SafeCargoServices
12.2023 - 03.2024
Diploma in Business Administration - Digital and Service, Marketing, Project Management, Operation Management, International Business
Segi University Malaysia
Certificate in Business Administration - Business Communication and Writing, Basic Statistics, Basic Marketing
Segi University Malaysia