Ahmed Selim Soliman
Operation Managment Excutive
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Chief Operations Manager
Falcony International trade and Investment
Kuala Lumpur
2022.04 - Current
- Allocated resources to planned programs according to business objectives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Provided leadership for continual management and employee training initiatives.
- Oversaw staff and sub-contractor performance review assessments.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Founder of Education Consultant
Facebook
Cairo, kuala Lumpur
2020.01 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Conducted research, gathered information from multiple sources and presented results.
- Used coordination and planning skills to achieve results according to schedule.
Operations Officer
Café
Kuala lumpur
2020.03 - 2021.11
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Monitored supply chain and managed logistics functions for company.
- Motivated and trained employees to maximize team productivity.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
Managing Director of Car Rental
Car, Rental
2017.01 - 2019.01
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
Marketing Agent
Booking.com
2017.01 - 2019.01
- Responsible for accommodating guest who come to rent the room in
- Malaysia - Leading 32 rooms’s maintenance, checking the all room stuffs and utilities - Put the advertisement online about rooms and tourism in Malaysia - Reaching potential customers to use booking.com service to be partner in their tourism activities in Malaysia
- Portofolio : https://www.booking.com/hotel/my/swiss-garden-residence-ss- suites.en-gb.html?aid=964694&app_hotel_id=4217494&checkin=2020-07- 02&checkout
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Education
Bachelor of Engineering Managment - Management
City University of Malaysia
Kuala Lumpur , Malaysia 2019.10 - 2022.10
Skills
Effective leader
Additional Information
- English ( Influent )
- Arabic (Fluent)
- Mandarins ( Basic )
- Malay (Basic)
Timeline
Chief Operations Manager
Falcony International trade and Investment
2022.04 - Current
Operations Officer
Café
2020.03 - 2021.11
Founder of Education Consultant
Facebook
2020.01 - Current
Bachelor of Engineering Managment - Management
City University of Malaysia
2019.10 - 2022.10
Managing Director of Car Rental
Car, Rental
2017.01 - 2019.01
Marketing Agent
Booking.com
2017.01 - 2019.01
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