AHMAD ZULKEFLEY BIN JAMALUDIN

Duties:

• Receives calls from customers and performs remote or on-site troubleshooting.
• Provides accurate, timely, and high-quality solutions to cases raised by customers in accordance with the SLA.
• Performs network management software installations and upgrades.
• Performs system testing and participates in proof of concept (POC) activities.
• Conducts hands-on, practical training for Ribbon customers.
• Prepares technical reports and procedures.
• Keeps the customers' information updated, manages reported problems, and records each case, action, recommendation, and resolution in the CRM system.
• In-depth understanding in Ribbon Products: SBC Edge [SBC 1000, SBC2000, and SBC SWE Lite], SBC Edge 8000, SBC Core [SBC5k, SBC7k, and SBC SWE], EMS, RAMP, Edgemarc, EdgeView, Ribbon Protect, and Ribbon Analytics.

Others:

• Attended EMS, RAMP and SBC Edge 8000 training.

Duties:

As a technical instructor, I teach online and onsite for various Ribbon's products.

Training List:

Conducted SBC Core Implementation and Support Training.

• Online Training for open classes (Partners, Customers, Internal) - 30+ Sessions from Oct 2016 to Present.
• Onsite Training for Ribbon APAC partners in Singapore (March 2017)
• Onsite Training in Ribbon Prague for Denmark Customers (Apr 2017)
• Onsite Training for Orange Senegal in Dakar, Senegal (Apr 2018)
• Onsite Training for Orange Cameroon in Douala, Cameroon (Oct 2018)
• Onsite Training for Optus in Sydney, Australia (Feb 2019)
• Onsite Training for TOT in Bangkok, Thailand (March 2019)
• Online Training for Vodafone New Zealand (May 2019)
• Onsite Training for CAMGSM in Phnom Penh, Cambodia (Dec 2020)
• Onsite Training for Uztel Telecom in Tashkent, Uzbekistan (Jan 2022)
• Online Training for TATA Telecom, India (Feb 2022)

Conducted SBC Edge Implementation and Support Training.

• Online Training for Partners/Open Classes (30+ Online Sessions from 2016 to Present)
• Onsite Training for Modality Systems in Cyberjaya, Malaysia (Oct 2019)
• Custom Online Training for Momentum, USA (Aug 2021)
• Custom Online Training for Microsoft Europe (Nov 2021)
• Conducted EMS Training.
• Online Training for Open classes (10+ Sessions from 2019 to Present)
• Onsite Training for TOT in Bangkok, Thailand (March 2019)
• Onsite Training for RAKUTEN in Tokyo, Japan (Jan 2020)
• Online Training for Turk Telecom (Turkey), (Apr 2021)
• Onsite Training for Uztel Telecom in Tashkent, Uzbekistan (Jan 2022)

Conducted VMC Core Training.

• Online Training for Internal Ribbon Employee (1 Session)
• Online Training for Smart, Philippines (Dec 2020)
• Conducted SBC Core Cloud Support Training.
• Onsite Training for RAKUTEN in Tokyo, Japan (Jan 2020)

Conducted PSX Training.

• Attended online class for cross training (3 sessions).
• Conducted online training for open classes (3 sessions).
• Conducted Online Training for Turk Telecom, Turkey (2021).
• Conducted Online Training for Optus, Australia (2021, 2 sessions).

Conducted Ribbon Analytics Training (Basic and Advanced class).

• Conducted online training for open classes (6 sessions).
• Onsite Training for Uztel Telecom in Tashkent, Uzbekistan (Jan 2022)

Others:

• Attended Edgemarc Training.
• Attended Edgeview Training.
• Attended online class for Cross Training (2 sessions).
• Attended Ribbon Analytics Training (Basic and Advanced).
• Attended online class for Product Cross Training (Sessions).
• Courseware Developer, Lab Maintenance.
• Course Developer for Ribbon Vo-WiFi Products (VMC Core (MMSM and MMCS nodes, ACS, and Mobile Client)).
• Course Developer on Ribbon SBC Edge product.
• Maintenance of VMC Core Lab.
• Maintenance of SBC Core and SBC Edge server (including Software Upgrade).

Duties:

As a technical instructor, I teach multiple Huawei's products in CS Core and IMS Core.

Training list:

Attended training on MSOFT3000.

Attended training on UMG8900.

Attended training on HSS9860.

Attended training on M2000 and U2000.

Conducted staff training in M-GTC.

- MSOFTX3000 Data Configuration Training

- UMG8900 Data Configuration Training

Conducted Onsite Training in Saudi Arabia (Operator: STC).

- GU UMG8900 Operation and Maintenance Training

- UMG8900 Data Configuration Training

Conducted Customer Training in M-GTC (Operator: Teliasonera Norway).

- MSOTX3000 Operation and Maintenance Training

Conducted Onsite Training in Slovenia (Operator: Telecom Slovenije).

- DRA (SPS V3) Operation and Maintenance Training

- iManager M2000 Network Monitoring Training (ATAE)

Conducted Staff (Huawei Spain) Onsite Training in Spain.

- MSOFTX3000 Data Configuration Training

- UMG8900 Data Configuration Training

- MSS Signaling Analysis

- HSS9860 Data Configuration Training

- SPS V3R7 (DRA) Data Configuration Training

Conducted Customer Training in M-GTC (Operator: Bangladesh, ROBI)

- HSS9860, GU Operation and Maintenance Training

Conducted Onsite Training in Greece (Operator: CYTA).

- MSOFTX3000 Routine Operation and Maintenance Training

- UMG8900 Routine Operation and Maintenance Training

- HSS9860 (GU): Routine Operation and Maintenance Training

- SG7000 Routine Operation and Maintenance Training

Conducted Onsite Training in Ethiopia (Operator: Ethiopia Telecom).

- SingleSDB HSS/HLR9860 (GUL) Operation and Maintenance Training

- GSM/UMTS Typical Signaling Flow Training

- iManager M2000 Performance Monitoring

Conducted Customer Training in M-GTC (Operator: Bangladesh, ROBI)

- GU UMG8900 Hardware System Training

- GU UMG8900 Operation and Maintenance Training

- HSS9860, GU Operation and Maintenance Training

Conducted Onsite Training in Ethiopia (Operator: Ethiopia Telecom).

- GU UMG8900 Operation and Maintenance Training

- Mobile SoftSwitch Fundamental Training

- MSOFTX3000 (ATCA) Hardware System Training

- MSOFTX3000 (ATCA) Operation and Maintenance Training

- GU UMG8900 Hardware System Training

- GU UMG8900 Operation and Maintenance Training

- iManager M2000 EMS Monitoring Engineer Training

- GSM/UMTS Typical Signaling Flow Training

Duties:

Performed deployment, integration, and expansion testing of new Ericsson MSC, HLR, and BSC.

Performed software upgrade of Ericsson's MSC, HLR, and SBC nodes. Performed post-upgrade babysitting work on the Singtel Network.

Project for Singtel, Singapore.

Involved in Project – MSC MSS12A Software Upgrade.

Involved in Project – BSC G11B Software Upgrade.

Involved in Project – BSC G12B Software Upgrade.

Involved in Project 'BSC - Gb over IP Implementation'.

Involved in Project 'BSC - SGSN in pool implementation in Live BSC network'.

Involved in Project 'BSC - Integration Work with new SGSN MK8'.

Involved in Project 'BSC - G900 Refarming Project'.

Performed babysitting in Project 'Singtel BSC/MSC – after Post Projects Implementation,' including Health Check script via Winfiol and conducted KPI monitoring using Ericsson Business Object application.

Performed HLR – loading of LKF, expand Basic HLR subscription license.

Performed 'RNC - IRAT testing on OLP environment (Testbed).'

Performed 'LTE - ENode IRAT testing and OLP testing/Integration on ENodeB'.

Duties:

Performed deployment, integration, and expansion testing of Ericsson's MSS nodes.

Project for XL Axiata Indonesia.

Involved in Project 'MSC Blade Cluster in XL (4 MSCs).'

Involved in Project 'MSC In Pool Implementation (MIP) for new MSC blade cluster'.

Duties:

Performed Ericsson's APG Software Upgrade.

Performed Ericsson's SBC Software Upgrade.

Project for DIGI, Malaysia.

Involved in Project 'Ericsson's APG Software Update for BSC and Remote BSC (AGM17).'

Involved in Project 'Ericsson's APG Software Update for BSC and Remote BSC (AGM18).'

Involved in Project 'BSC 08B Software Upgrade for Ericsson BSC and Remote BSC.'

Involved in Project - Capacity Expansion testing on Live Ericsson BSC.

Duties:

Performed deployment and integration testing of Ericsson's BSC, MSC, GMSC, and HLR nodes.

Performed software upgrade of Ericsson's BSC, MSC, GMSC, and HLR nodes.

Project for Singtel, Singapore.

§ Involved in Project – R08B Software Upgrade or BSC.

Involved in Project – R13.2 MSC and GMSC Software Upgrade.

Involved in Project - Test & Integration of new Mega BSC.

Involved in Project - New HLR test bed.

Performed 'Disaster Recovery APG40C/4.'

Performed 'APG Node Change'.

Performed babysitting on Ericsson BSC, MSC, and GMSC.

Duties:

Performed deployment, integration, and expansion testing of Ericsson's MSS, MGW, HLR, and STP nodes.

Performed software upgrade of Ericsson's MSS, MGW, and HLR nodes.

Digi, Celcom, and U-mobile project in Malaysia.

Involved in Project - Test & Integration of new MSS and MGW.

Involved in Project – R12 Upgrade for HLR, STP, MSC, and R06B Upgrade for BSC.

Involved in Project – MSC In Pool.

Perform Disaster Recovery APG40C4.

IMS integration.

Test Bed testing.

Performed integration between Ericsson MSS-STP and Huawei for integration testing.

Duties:

Performed deployment, integration, and expansion testing of Ericsson MSC, HLR, STP, and BSC nodes.
Performed MSC, HLR, and SBC Upgrade and babysitting the Singtel Network post-upgrade.

Project for Saudi Telecom Company, Saudi Arabia.

Involved in Project - New HLR deployment.

Involved in Project - STC 3G Test Lab.

Involved in Project - CCD Expansion on MSC.

Involved in Project - TRA Redeployment on BSCTRC.

Involved in Project - R10 to R12 OSU Upgrade for MSC, HLR, and STP.

Involved in Project - New Mega BSC deployment.

Involved in Project – APZ 21240 to APZ21250 Swap for MSC/HLR.

Project for Etisalat (Mobily), Saudi Arabia.

Involved in Project - New MSC and BSC for Makkah Region for HAJJ 2006.

Involved in Project – O&M of Mobily switch for Makkah Region during HAJJ 2006.

Duties:

Performed deployment, integration, and expansion testing of Ericsson MSC and BSC nodes.

Project for DIGI Malaysia.

Involved in Project - Expansion testing of BSC and MSC, Sabah.

Involved in Project – APZ Swap from APZ21233 to APZ21240 (MSC), Sabah.

Involved in Project – New Remote BSC (Kuantan and Kota Baharu)

Duties:
Performed deployment, integration and expansion testing of Ericsson BSC nodes.

Project for Telkomsel, Indonesia.

Involved in Project - BSC Swap project for Kalimantan Region.

Duties:

Performed deployment, integration, and expansion testing of Ericsson APG, MSC, HLR, NMS, and BSC nodes.

Project for Saudi Telecom, Saudi Arabia.

Involved in Project - APZ 21240 and APG Swap for HLR, MSC, and FNR.

Involved in Project - PCU Expansion on Live BSC.

Involved in Project - NMS.

Project for MOBILY, Saudi Arabia.

Involved in Project - Phase L+0 of new Mobily Network until Soft Launch and Commercial Launch.

Involved in project Phase L+1 of the New Mobily Network.

Involved in Project - Test Bed BSC, MSC, and HLR.

Duties:

Performed deployment, integration, and expansion testing of Ericsson MSC and BSC nodes.

Project for INDOSAT, Indonesia.

Involved in Project Implementation, 'New MSC and BSC'.

Involved in Project - Hardware Expansion of MSC and BSC.

Duties:

Site visits, preparation of quotation/tender, preparation of Bill of Quantity.

Perform project monitoring of fabrication works of diesel tank and LPG tank.

Work with subcontractor and customer for completion of civil works project.

Work with Malaysian government agencies (DOSH, Fire Dept.). Regarding fabrication license and safety of fabrication yard.

Duties:

Performed deployment, integration, and expansion testing of Ericsson MSC, HLR, and BSC nodes.
Performed MSC, HLR, and SBC upgrade and babysitting the network post-upgrade.

Project for Celcom, Malaysia.

Hardware and integration test of new BYB501 MSC and BSC. (BYB501 nodes).

Expansion test of HLR, MSC, and BSC (BYB202 and BYB501 nodes).

CP Upgrade and IOG Upgrade, GPRS Trial.

Project for DiGi, Malaysia.

Hardware and integration of new BYB501 MSC and BSC. (BYB501 nodes).

Expansion test of HLR, MSC, and BSC (BYB202 and BYB501 nodes).

CP Upgrade and IOG Upgrade

Project for Time Dot Com, Malaysia.

Testing of SCP and SSP.

Project for Maxis, Malaysia.

Testing of International Gateway and BSC Trial (BYB 501).

Project for Telekom Malaysia, Malaysia.

Expansion testing of BYB202 ISDN equipment.