AHMAD TERMIZI BIN ABDULLAH
PARIT BUNTAR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Phone Repair Technician
Afza Mobile
Mydin Mall,Parit Buntar,Jalan Sekolah,Parit Buntar
01.2023 - 03.2024
- Replaced defective components such as batteries, screens, cameras, speakers.
- Collaborated with colleagues in order to troubleshoot complex cases involving multiple components or systems.
- Conducted quality assurance tests on repaired devices prior to returning them to customers.
- Diagnosed and repaired hardware issues on various types of mobile phones, tablets, and other electronic devices.
- Provided technical advice to customers regarding device maintenance and usage.
Customer Service Supervisor
Usun Centre Sdn Bhd.
Cmart,Nibong Tebal,Seberang Perai.
03.2019 - 12.2022
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Recruited, interviewed and selected employees to fill vacant roles.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Resolved customer complaints or answered customers' questions.
- Answered phone calls and responded to questions and concerns.
- Computed balances, totals or commissions to support accounting team.
Maintenance Assistant
Cobay
Mydin Mall,Parit Buntar,Jalan Sekolah,Parit Buntar
03.2018 - 09.2018
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Performed routine preventive maintenance on equipment to ensure efficient operation.
- Helped in moving company assets.
Education
SPM -
SMK Tinggi Setapak
Kuala Lumpur12-2014
Skills
- Quality assurance
- Documenting activities
- Technical communication
- Task prioritization
- Diagnosing issues
- Active listening
- Organizational skills
- Troubleshooting skills
- Customer service
- Component replacement
- Technical support
- Hardware troubleshooting
- Sales and upselling
- Installation skills
- Quality control
- Analytical thinking
- Problem-solving
Languages
Malay
First Language
English
Proficient (C2)
C2
Timeline
Phone Repair Technician
Afza Mobile
01.2023 - 03.2024
Customer Service Supervisor
Usun Centre Sdn Bhd.
03.2019 - 12.2022
Maintenance Assistant
Cobay
03.2018 - 09.2018
SPM -
SMK Tinggi Setapak
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