AHMAD SYAKIR BIN MOHD GHANI
Putrajaya
Summary
Customer-oriented individual with experience across fashion retail, pop-up events, customer service, and technical support. Known for being approachable, reliable, and calm when dealing with customers in both fast-paced and one-on-one settings. Has hands-on exposure to streetwear culture, sneaker care, and brand activations, combined with a strong work ethic such as built from physical, service-based, and online roles. Im passionate about fashion and people, also eager to grow long-term in a retail or customer-focused environment while continuously learning and improving.
Overview
4
4
years of professional experience
Work History
Shoe Technician
SoleSpa By Stealzone
08.2025 - Current
- Performed professional shoe cleaning, restoration, and basic repair services for customers.
- Handled customer inquiries regarding shoe care, pricing, and service recommendations.
- Ensured high-quality workmanship to meet customer expectations and brand standards.
- Managed customer items responsibly and maintained cleanliness of the workspace.
- Educated customers on best practices for shoe maintenance,for prolonging the life of their footwear investments.
Catering Staff Member
Fir Catering @ MQA Cyberjaya & SMKPP8(1)
06.2025 - 08.2025
- Assisted with food preparation, serving, and customer orders during peak hours.
- Maintained cleanliness, hygiene, and food safety standards.
- Worked efficiently under pressure in a fast-paced environment.
- Provided friendly service to students, staff, and office clients.
- Adapted quickly to changing schedules and varying delivery demands in fast-paced environment.
Pop-Up Booth Assistant (Part-Time)
@Cheapskatestreetwear
07.2025 - 07.2025
- Assisted in managing pop-up booths at yearly major events such as Art of Speed, SneakerLAH, and LahLahLand.
- Engaged customers by explaining and assisting brand concepts, product details, and pricing.
- Handled cashless and cash transactions during high-traffic events.
- Supported booth setup, teardown, and stock arrangement.
IT Technical Support Intern
S Core It Solutions Sdn Bhd
01.2025 - 05.2025
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
SKECHERS Retail
06.2022 - 10.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Delivered friendly and engaging customer service to ensure a positive shopping experience.
Event Promoter
GrabPay
04.2022 - 04.2022
- Promoted GrabPay services at public events and activation booths.
- Approached and engaged customers confidently to explain product benefits.
- Generated leads and encouraged app sign-ups through clear communication.
- Represented the brand professionally in a fast-paced, public environment.
Education
Diploma - Computer Science
UNIVERSITY POLY-TECH MALAYSIA
Kuala Lumpur, Malaysia12-2025
SPM -
SMK PUTRAJAYA PRESINT 8 (1)
03-2022
Skills
- Customer service
- Time management
- Product knowledge
- Teamwork and collaboration
- Multitasking Abilities
- Active listening
- Client service
- Clothing modeling
- Quick learner
Timeline
Shoe Technician
SoleSpa By Stealzone
08.2025 - Current
Pop-Up Booth Assistant (Part-Time)
@Cheapskatestreetwear
07.2025 - 07.2025
Catering Staff Member
Fir Catering @ MQA Cyberjaya & SMKPP8(1)
06.2025 - 08.2025
IT Technical Support Intern
S Core It Solutions Sdn Bhd
01.2025 - 05.2025
Retail Sales Associate
SKECHERS Retail
06.2022 - 10.2022
Event Promoter
GrabPay
04.2022 - 04.2022
Diploma - Computer Science
UNIVERSITY POLY-TECH MALAYSIA
SPM -
SMK PUTRAJAYA PRESINT 8 (1)