Microsoft Suites
Ahmad Sophian Abdul Hamid
Solutions Architect
Petaling Jaya,Selangor
Summary
Versatile Systems Engineer with over 18 years of cross-functional leadership in implementation, validation and deployment of large complex systems. Exceptional knowledge of Microsoft, HP, Hitachi, Veritas, products. Well-versed in large-scale deployments, migrations and data storage solutions.
Enthusiastic and driven Systems Engineer with proven track record of understanding and translating technical requirements to improve system accuracy and reliability. Expert in large-scale data management within distributed environments.
Analytical and results-driven with track record of improving system stability and flexibility while reducing costs. Diverse skillset developing and installing imperative systems.
Oversaw dedicated technical teams and researched necessary deployments to optimize organizational output. Experienced managing cloud products and services within over-arching technology infrastructure. Knowledgeable resource for mandated regulatory and safety procedures to maintain equipment and software effectiveness.
Overview
3
3
Languages
Work History
Systems Engineer
Datacom
Kuala Lumpur, Kuala Lumpur
- Investigated new and emerging software applications within Microsoft Products to design, select, implement and use administrative information systems effectively.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Diagnosed issues with Microsoft systems and quickly repaired flaws to maintain functionality.
- Strategized technical support plans and designed budgets, timelines and scopes for Microsoft as a client.
- Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Provided outstanding helpdesk service and support to Microsoft Asia customers.
- Reviewed and analyzed security logs to determine and alleviate network threats.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external Microsoft Asia clients.
- Created flowcharts, diagrams and other documentation.
- Oversaw development and maintenance of organization computer systems and intranet.
- The pioneering team to start on the support for Microsoft's security and antivirus systems. Solved issues which are new and undiscovered to the new product and even writing some of the solutions inside Microsoft's Knowledge Base (VKB)
Escalation Engineer
Microsoft
Global, Global
- Global Emergency Response Team that supports issues to Microsoft's Customers for everything that is under Microsoft Network (MSN) services, this includes outlook.com, hotmail, co-located servers, hosting and many more.
- Retained existing clients and developed new accounts by extending high quality and efficient support service. Customers include Research In Motion (Blackberry), AT&T, and other big names and Universities.
- Pioneering team for supporting Live@EDU service from Microsoft
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Written and contributed solutions to unknown bugs and issues relating new Microsoft products inside of Microsoft's knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Highest escalation point before developer for Microsoft Mobile platform.
- Global support for digital forensics for local law agencies to investigate digital crimes including child pornography, fraud and other criminal activities relating everything under Microsoft Network and services
- Executed various techniques to maintain servers and systems, keeping networks fully operational during peak periods.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Pioneering team in testing Windows 7 prior to its commercial release.
- Maintaining 99.999% SLA to ensure business continuity for corporate users which include, but not limited to RIM, AT&T and many universities.
Technical Consultant
Telco Companies
Kuala Lumpur, Kuala Lumpur
- Coordinated installation of new technology and relocations of existing technology.
- Head Project Manager and Head of Technical to implement nationwide upgrades for 2G, 3G and 4G services for various telcos including but not limited to Maxis and Celcom.
- Head of coordination and implementation for 4G installation and upgrade works nationwide which consists of over 10,000 sites. Developed the methodology, solutions and technical scripts to simplify and streamline the delivery of the project implementation to complete the huge number of sites in a very short and limited time line.
- Planning and executing multiple product installation and upgrade work for over 4,000 sites within 11 months for Huawei, Ericsson, Nokia Siemens Network, Motorola, NEC and others.
- Performed construction operations and installation of telecommunications towers for several telecom companies.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Installed and configured new devices and system components.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Head of Services. Involved in the planning and costing for Cisco under a consortium with their local vendor, which resulted them winning their first and largest implementation of 5G network upgrade and replacing the current products for Celcom valued at over RM100M for 7,000 sites . Upon winning the contract, Headed the Services team to plan, install, upgrade, migrate and commissioning of the new equipments and software.
- Overseeing and project managed various Software Development and product lifecycles worth over RM100M. Projects includes customer service, customer relationship management, vendor management, systems management and more. All projects was completed within the budget and estimated timeline. Any and all delays from the projects were non related to our delivering team.
Solutions Architect, Bussines Development IT
Strand Aerospace Malaysia
Petaling Jaya, Selangor
- Developed application architecture strategy to specifically align with employer business goals.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Analyzed solutions proposed to meet diverse business requirements.
- Redesigned and deployed new infrastructure for the company.
- Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
- Designed architecture strategies for large-scale company-wide application deployments.
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Designed automated testing parameters to achieve ongoing system compliance with selected performance metrics.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Oversaw installation of software programs and hardware systems to meet business requirements.
- Resolved malfunctions with systems and programs through troubleshooting.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Assessed business needs and problem areas to create focused solutions.
- Head of Technical and Project Management. Partnering with Telekom Malaysia Bhd to be the architect in designing of the solution, insfrastructure and implementation plan for the Malaysian Cencus 2020 software development platform. Based on the solutions designed, resulted in the winning of the contract which is valued over RM40M. Headed the Technical and Project Management in implementing the solutions on-behalf on Telekom Malaysia.
Education
MBA - Business Advertising
Kolej Bandar Utama
Bandar UtamaSkills
Technical Analysis
Software
Adobe Suites
Corel Draw Design Suites
Cisco Network Solutions
Server Solutions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Sports - Paintballing, Football, Racing
Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
MBA - Business Advertising
Kolej Bandar Utama
Solutions Architect, Bussines Development IT
Strand Aerospace Malaysia
Technical Consultant
Telco Companies
Escalation Engineer
Microsoft
Systems Engineer
Datacom
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