AHMAD SHAHIR ABDUL WAHAB
Branch Service Manager
Kota Damansara Selangor
Summary
Highly detail-oriented and professional Branch Service Manager (Operations Officer) successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Branch Operations Officer
UOB (M) BHD JALAN OTHMAN
Petaling Jaya
10.2021 - Current
- Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorization of banking transactions through a robust branch sales and service floor management
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Monitored performance and completed appraisals for direct reports.
- Conducted branch management and oversight of market area.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
Branch Service Manager Cum Event Manager
United Overseas Bank Berhad
10.2021 - Current
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Reviewed event bills to confirm accuracy and approve payment.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
Branch Service Associate
Damansara Uptown
10.2018 - 09.2021
- Educates customers and migrate them to Digital Platforms and Self-Service machines for seamless and convenient customer experience
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Attends to customers’ enquiries and service issues promptly
- Supports and performs customer acquisition activities (onsite and offsite) through Corporate Employee Programme and other related programmes to on-board customers.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
Education
ACCA (ASSOCIATION OF CHARTERED CERTIFIED ACCOUNTANTS - Accounting And Finance
SUNWAY UNIVERSITY
Malaysia 12.2022 - Current
FIA (FOUNDATIONS IN ACCOUNTANCY -
SUNWAY UNIVERSITY
01.2011 - 01.2013
EDI Level 2 Certificate in Book-keeping and Accounts - undefined
Skills
Self-initiated and eagerness to learnundefined
Timeline
ACCA (ASSOCIATION OF CHARTERED CERTIFIED ACCOUNTANTS - Accounting And Finance
SUNWAY UNIVERSITY
12.2022 - Current
Branch Operations Officer
UOB (M) BHD JALAN OTHMAN
10.2021 - Current
Branch Service Manager Cum Event Manager
United Overseas Bank Berhad
10.2021 - Current
Branch Service Associate
Damansara Uptown
10.2018 - 09.2021
FIA (FOUNDATIONS IN ACCOUNTANCY -
SUNWAY UNIVERSITY
01.2011 - 01.2013
EDI Level 2 Certificate in Book-keeping and Accounts - undefined
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