Guest Relation Executive Tanjung Jara Resort
Kuala Terengganu, Terengganu
08.2012 - 09.2013
Self independent while handling complaint.
Forefront of customer service. provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering.
Ensures that guests are happy and feel want to come back experiencing our service
Recognize VVIP and research their data before guest arrive to make them feel at home.
Upsell and grab any chances upon guest request. Rewarded from the guest as token of appreciation.
Teamwork as a must in any situation.
Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
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