Ahmad Saufi Mohd Zaidi
Senior Customer Relation
Kuala Lumpur,14
Summary
A highly motivated and hardworking individual seek for excellence in career. Offering exceptional customer service skills and business acumen.
Overview
11
11
years of professional experience
Work History
Club Guest Relation Team
Mandarin Oriental Kuala Lumpur
Kuala Lumpur
11.2013 - 09.2021
- Forefront of customer service.
- Provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering.
- Ensures that guests are happy and feel want to come back experiencing our service.
- Worked with high level of customers to understand needs and provide excellent service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Guest Relation Executive
Tanjung Jara Resort
Kuala Terengganu, Terengganu
08.2012 - 09.2013
- Self independent while handling complaint.
- Forefront of customer service. provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering.
- Ensures that guests are happy and feel want to come back experiencing our service
- Recognize VVIP and research their data before guest arrive to make them feel at home.
- Upsell and grab any chances upon guest request. Rewarded from the guest as token of appreciation.
- Teamwork as a must in any situation.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Acting Manager on Duty
Vistana Kuantan
Kuantan , Pahang
02.2012 - 07.2012
- Handling staff regarding work matters
- Report directly to higher management
- Provide special skills to make make sure that's everything is under control
- Supervised all staffs by assigning different works.
- Able to complete general aspects of general administration such as bed book, guest list, weekly stock, consumption account etc.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Guest Service Team
Vistana Hotel Kuantan
Kuantan, Pahang
04.2010 - 04.2012
- Handling inquiries by giving accurate information to customers.
- Rotated in other hotel departments including Concierge, Reservations, concierge, food & beverage and Valet.
- Service oriented, always looking for ways to help people
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Maintained consistent positive customer feedback.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Recommended hotel services or amenities that guest may find useful.
Education
SMK air putih, SPM
Skills
Guest relations
Timeline
Club Guest Relation Team
Mandarin Oriental Kuala Lumpur
11.2013 - 09.2021
Guest Relation Executive
Tanjung Jara Resort
08.2012 - 09.2013
Acting Manager on Duty
Vistana Kuantan
02.2012 - 07.2012
Guest Service Team
Vistana Hotel Kuantan
04.2010 - 04.2012
SMK air putih, SPM
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