Cardio
AHMAD NUR AL HAFIZ ABDULLAH
Customer Service And Administrative Specialist
Temerloh
Summary
Striving to build and achieve a career exposure in any fields, which can gain experience and knowledge; highly committed to professionalism and learning, and also wish to improve the skills and knowledge attained, to deliver the best for the benefit of all.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Administrator People Logistics
BHP Biliton Shared Services Malaysia Sdn. Bhd.
1 2024 - 6 2024
- Executed of established process with detailed work instructions.
- Reviewed and responded to accommodation and flight request within allocated timeframes
and operating procedures. - Liaised with stakeholders to manage day to day operations requests, reports and prioritised high priorities requests.
- Prioritised demand and workflow requests and actions to meet customer needs and
business outcomes.
Assistant Information Officer
Jabatan Komunikasi Komuniti
11.2022 - 11.2023
- Lodged daily report pertaining Cameron Highland and its people in various issues such as economics, social, politics, education etc.
- Collaborated with different government agencies to organize social events for local communities.
- Conducted weekly survey to be reached out to the community in response to the current issues in Malaysia.
Everyday Banking Agent (Bermuda)
HSBC Electronics Data Processing (M) Sdn. Bhd.
11.2021 - 04.2022
- Handled a range of banking enquiries to support customers in their banking needs (credit card, debit card, internet banking and telephone banking).
- Handled inbound and outbound (where appropriate) customer interactions.
- Delivered a strong customer experience through each interaction, demonstrating ownership to drive first call resolution, which could include supporting them with access to online facilities and services.
Flight Steward (Hajj & Umrah)
Malaysia Airlines Berhad
07.2018 - 04.2021
- Prioritized passengers' safety on board.
- Ensured the first-aid kits and other emergency equipment are aboard and in working order and passenger cabin is in order, with adequate supplies of food, beverages, and blankets.
- Assisted passengers with their seats and luggage (especially mothers with infants and passengers with reduced mobility).
- Served passengers with Malaysian Hospitality.
Assistant Boutique Manager
Massimo Dutti KLCC
06.2016 - 03.2018
- Assisted Store Manager in responsibility for the store.
- Trained store staffs by reviewing and revising orientation to products and sales training materials; delivered training sessions; reviewed staff job results and learned needs with retail store manager; developed and implemented new product training.
- Demonstrated desired behaviors for staff including driving sales, handled difficult and/or complicated sales, cash management and inventory.
- Attracted customers by originating display ideas; followed display suggestions or schedules; constructed or assembled prefabricated display properties; produced merchandise displays in windows and showcases.
- Forecasted/re-forecasted business, focusing on productivity to meet sales goals.
Assistant Store Manager
Uniqlo (M) Sdn. Bhd. KLSOGO
09.2014 - 05.2016
- Assisted Store Manager in responsibility for the store.
- Consistently created a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs.
- Demonstrated desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management and inventory.
- Assisted Store Manager with providing a strong leadership presence and control in store.
- Forecasted/re-forecasted business, focusing on productivity to meet sales goals.
Flight Steward
Malaysia Airlines System
12.2011 - 08.2014
- Prioritised passengers' safety on board.
- Ensured the first-aid kits and other emergency equipment are aboard and in working order and passenger cabin is in order, with adequate supplies of food, beverages, and blankets.
- Assisted passengers with their seats and luggage (mothers with infants and passengers with reduced mobility).
- Served passengers with Malaysian Hospitality.
Education
Bachelor of Human Sciences (English Language & Literature) -
International Islamic University Malaysia
11.2007 - 11 2011
Skills
Microsoft Office
Administrative Support
Documentation And Reporting
Decision-Making
Document Control
Communication Skills
Presentation
Project Management
Office Administration
Personal Information
- Place of Birth: Temerloh
- Date of Birth: 02/03/88
- Gender: Male
- Nationality: Malaysian
- Driving License: B2, D
- Marital Status: Single
References
- Atan Hamdan Muhammad, +60123252586, atan@prasarana.com.my, Prasarana Malaysia Berhad
- Wan Rohazim Abdul Rashid, +60129117292, rohazimrashid@jpm.gov.my, Jabatan Komunikasi Komuniti Jabatan Perdana Menteri
Interests
Travelling
Reading
Timeline
Assistant Information Officer
Jabatan Komunikasi Komuniti
11.2022 - 11.2023
Everyday Banking Agent (Bermuda)
HSBC Electronics Data Processing (M) Sdn. Bhd.
11.2021 - 04.2022
Flight Steward (Hajj & Umrah)
Malaysia Airlines Berhad
07.2018 - 04.2021
Assistant Boutique Manager
Massimo Dutti KLCC
06.2016 - 03.2018
Assistant Store Manager
Uniqlo (M) Sdn. Bhd. KLSOGO
09.2014 - 05.2016
Flight Steward
Malaysia Airlines System
12.2011 - 08.2014
Bachelor of Human Sciences (English Language & Literature) -
International Islamic University Malaysia
11.2007 - 11 2011
Administrator People Logistics
BHP Biliton Shared Services Malaysia Sdn. Bhd.
1 2024 - 6 2024
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