AHMAD NAZRAN BIN BAKRI ANN

• Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
• Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
• Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
• Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
• Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.
• Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
• Increased customer satisfaction by implementing efficient service strategies and staff training programs.
• Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
• Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
• Supervised and effectively trained 10 employees to decrease process lags and boost productivity.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
• Enhanced customer satisfaction through timely deliveries and professional communication with clients.
• Followed company policies and procedures during shift.

• Maintained filing system and organized customer documents for easy retrieval of information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Managed and coached phone and online order for customers.
• Increased employee performance and job satisfaction to strengthen retention and engagement.

• Provided full tableside service in a busy, upscale restaurant , maintain customers
satisfaction rate.
• Ensured that customers received respectful and professional treatment at all times.

• Provide hospitality, working upfront greeting and providing friendly customer service.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Greeted customers and provided excellence customer service.