Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AHMAD NAZRAN BIN BAKRI ANN

MANAGERS
PULAU PINANG

Summary

Accomplished Senior Operation Executive with a proven track record at Mixue Ice Cream & Tea, enhancing operational efficiency and team productivity through effective leadership and staff development. Skilled in operations oversight and team building, I fostered a collaborative environment, achieving a significant increase in customer satisfaction. Expert in staff management and performance improvement, my strategic approach to scheduling and training maximized resources and elevated service standards.

Overview

10
10
years of professional experience

Work History

Senior Operation Executive

Mixue Ice Cream & Tea
12.2022 - Current
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
  • Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
  • Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback to employees.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
  • Increased customer satisfaction by implementing efficient service strategies and staff training programs.
  • Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
  • Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
  • Supervised and effectively trained 10 employees to decrease process lags and boost productivity.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Barista

Coffee Bean & Tea Leaf
02.2022 - 11.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Courier

Shopee Express
01.2021 - 01.2022
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Followed company policies and procedures during shift.

Clerk

AC POWER ENTERPRISE
07.2020 - 01.2021
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.

Assistant Manager

Domino's Pizza
05.2017 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed and coached phone and online order for customers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Part Timers

Nando's Peri Peri Chicken
08.2015 - 02.2016

• Provided full tableside service in a busy, upscale restaurant , maintain customers
satisfaction rate.
• Ensured that customers received respectful and professional treatment at all times.

Part Timers

Kentucky Fried Chicken
12.2014 - 12.2015

• Provide hospitality, working upfront greeting and providing friendly customer service.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Greeted customers and provided excellence customer service.

Education

SMK Dato Haji Mohd Nor Ahmad
Pulau Pinang
04.2001 -

Skills

    Staff Management

    Scheduling

    Schedule Management

    Operations Oversight

    Performance Improvement

    Teamwork and Collaboration

    Team Leadership

    Recruitment

    Team building

    Effective leader

    Staff training/development

Languages

Malay, English
Native language

Timeline

Senior Operation Executive

Mixue Ice Cream & Tea
12.2022 - Current

Barista

Coffee Bean & Tea Leaf
02.2022 - 11.2022

Courier

Shopee Express
01.2021 - 01.2022

Clerk

AC POWER ENTERPRISE
07.2020 - 01.2021

Assistant Manager

Domino's Pizza
05.2017 - 06.2020

Part Timers

Nando's Peri Peri Chicken
08.2015 - 02.2016

Part Timers

Kentucky Fried Chicken
12.2014 - 12.2015

SMK Dato Haji Mohd Nor Ahmad
04.2001 -
AHMAD NAZRAN BIN BAKRI ANNMANAGERS