Accomplished Senior Operation Executive with a proven track record at Mixue Ice Cream & Tea, enhancing operational efficiency and team productivity through effective leadership and staff development. Skilled in operations oversight and team building, I fostered a collaborative environment, achieving a significant increase in customer satisfaction. Expert in staff management and performance improvement, my strategic approach to scheduling and training maximized resources and elevated service standards.
• Provided full tableside service in a busy, upscale restaurant , maintain customers
satisfaction rate.
• Ensured that customers received respectful and professional treatment at all times.
• Provide hospitality, working upfront greeting and providing friendly customer service.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Greeted customers and provided excellence customer service.
Staff Management
Scheduling
Schedule Management
Operations Oversight
Performance Improvement
Teamwork and Collaboration
Team Leadership
Recruitment
Team building
Effective leader
Staff training/development