AHMAD NAVIN KULANDRAN
Selangor
Work Preference
Summary
Dynamic and results-driven Profit Protection and Risk Management professional with over a decade of expertise in corporate security, workplace investigations, and governance, risk, and compliance (GRC). Currently serving as a Territory Profit Protection Manager, skilled in safeguarding business operations, mitigating risks, and leading investigative efforts within the retail sector. Proven track record of implementing strategic initiatives that enhance loss prevention, compliance, and operational integrity while fostering resilient teams and promoting a culture of safety and accountability. Multilingual communicator fluent in English, Bahasa Malaysia, and Tamil; actively engaged in industry contributions as a steering committee member of the Profit Protection Future Forum, while pursuing an MBA in Management to advance thought leadership in risk management and organizational resilience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Territory Profit Protection Manager, Southeast Asia
JD Sports Fashion Sdn. Bhd.
03.2020 - Current
- To maintain a highly visible role in their designated territory.
- To manage and support a team of Area Profit Protection Managers in achieving the departments mission.
- To ensure Stock Audits are conducted in line with company procedure and attended by Area Profit Protection Managers where necessary.
- Managers in leading trainings and oversee employee’s competency building, in line with business direction.
- To ensure all stock losses within your territory are understood, reviewed and investigated. Store stock losses in excess of their prescribed limits need to be thoroughly investigated and actions taken in order to control losses moving forward. Serious losses must be attended by the Territory Profit Protection Manager.
- To investigate incidents of suspected or alleged internal dishonesty bring them to a satisfactory conclusion.
- To support and train managers and other store personnel on security related issues and give training and guidance as necessary.
- To ensure the adequate protection of company property which includes buildings and stock and make any recommendations considered appropriate to the Company.
- To maintain an up-to-date knowledge of relative Criminal Law and HR guidelines and procedures to ensure accuracy and total efficiency in your role. To ensure this knowledge is shared with the Area Profit Protection Managers.
- To ensure Profit Protection related branch administration is properly completed and filed in the stores and ensure all stores receive regular Security Compliance Checklists.
- To ensure stores are compliant with Company Procedures and ensure feedback is given where necessary.
- To attend courts or tribunals as required and prepare written statements and reports as necessary.
- Advise; assist, support and direct the Area Profit Protection Managers and Zone Profit Protection Managers in order to achieve their individual Stock Loss Targets.
- To take ownership of incidents of burglary and attend the site within 24 hours. Thorough investigations must be conducted and recommendations made to deter repeat occurrences.
- To ensure incidents of workplace violence are attended as soon as is practicable within 24 hours after the incident. To ensure appropriate advice is given to the staff involved and efforts are made to detect the offenders responsible.
- To both install and assist with the installation of covert/overt CCTV systems as required.
- To ensure all security related equipment supplied to branches are carefully maintained and utilised to the full.
- To prioritise workload, ensuring that all reports and investigations are completed within the deadlines set.
- To task out and manage the workload of the Area Profit Protection Managers.
Loss Prevention Manager
Uniqlo Malaysia Sdn Bhd
10.2015 - 02.2020
- Responsible for enforcing the policies and standards of the Loss Prevention department and the company.
- Implement and manage training and awareness programs for the store team.
- Build positive business relationships both within and outside of the company.
- Responsible for managing and training Loss Prevention staff personnel for each assigned location.
- Create and audit shortage action plans in assigned area.
- Manage and maintain all loss prevention equipment that includes but not limited to CCTV, access control, EAS and alarm systems.
- Manage all internal and external investigation programs targeting the reduction of theft and fraud.
- Conducts complex projects requiring specialized knowledge in own discipline.
- Prevent, detect, and investigate company losses/risk.
- To detect, investigate and conduct interviews where necessary for internal and external theft, fraud, and other breaches of company policy in a professional manner and within legal and company guidelines. Attending and giving evidence in courts, industrial tribunals and disciplinary hearings as required.
- Carry out investigation into losses by known criminal activity.
- Efficient interpretation of exception data to identify risk and ascertain an effective solution.
- To monitor, investigate and conduct interviews where necessary for internal and external losses by exception data.
Partner & Asset Protection Assistant Manager - Safety and Security Services
Starbucks Malaysia Sdn Bhd
07.2007 - 09.2015
- Review adequacy of internal controls and governance for business unit and support center. Ensure Company policies and procedures are followed.
- Have a detailed knowledge of all Company policies and procedures in relation to store operations.
- To carry out compliance audits in all stores in line with the current strategy. Highlighting areas of potential risk and shortcomings in company policy and procedures. Making recommendations at all levels to improve compliance.
- To ensure Company Policy and Best Practice are applied consistently and robustly across the business.
- Maximize business profitability through effective management of risk.
- To conduct appropriate training in risk management to all Partners, District Managers and Support Centre partners.
- To provide support, advice and guidance to Partners, District Managers and Support Centre partners to ensure a proactive focus on risk management is maintained throughout the business.
Education
Management
UNIVERSITY TUN ABDUL RAZAK
KUALA LUMPUR03-2027
DIPLOMA IN BUSINESS
UNIVERSITY TENAGA NASIONAL
Cyberjaya, Selangor, Malaysia08-2003
Skills
- Loss Prevention
- Problem Analysis and Solution
- Cost reduction
- Interviewing
- OSHA
- Workplace Health and Safety
- Security Management
- Decision Making and Risk Management
- Inventory Management
- Fraud Detection
- Law Enforcement
- RFID
Affiliations
CRISIS VOLUNTEER - MIASA
STEERING COMMITTEE - PROFIT PROTECTION FUTURE FORUM
Certification
- Instructor First Aid Instructor (2023)
- Occupational First Aid, CPR & AED (2023)
- OSHA 2018
- Law In Security 2019
- Investigation In The Workplace 2018
- Certified Corporate Security Investigation Specialist 2019
- WZ Non-Confrontational Interviewing Techniques2021
- WZ Practical Advanced Workshop 2022
- Coaching for Wellness 2023
- Train The Trainer by HRDcorp 2024
- Mental Health First Aid 2024
- Trauma Informed Care & Crisis Management MIASA
- Accredited Professional Certificate in Adult Counseling
- Accredited HRD Corp Trainer (2025) Certificate in Governance, Risk & Compliance (2025)
- Certified Learning & Development Professional – GSDC/HRD Corp (2025)
- OSH Coordinator 2026 NIOSH
- Accredited Professional Certificate in Adult Counselling
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Tamil
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Territory Profit Protection Manager, Southeast Asia
JD Sports Fashion Sdn. Bhd.
03.2020 - Current
Loss Prevention Manager
Uniqlo Malaysia Sdn Bhd
10.2015 - 02.2020
Partner & Asset Protection Assistant Manager - Safety and Security Services
Starbucks Malaysia Sdn Bhd
07.2007 - 09.2015
Management
UNIVERSITY TUN ABDUL RAZAK
DIPLOMA IN BUSINESS
UNIVERSITY TENAGA NASIONAL