Summary
Overview
Work History
Education
Skills
cooking and riding motorcycle
Timeline
Generic
Ahmad Murad Bin Ibrahim Murad Ibrahim

Ahmad Murad Bin Ibrahim Murad Ibrahim

Restaurant Manager
Ampang, Selangor

Summary

Dynamic Restaurant Manager with a proven track record at Mee Istimewa, excelling in operations management and customer engagement. Successfully increased revenue by optimizing table turnover and enhancing menu offerings. Skilled in staff management and conflict resolution, fostering a positive work environment while ensuring exceptional service quality.

Highly proactive manager with 15 years of experience in team leadership in food and beverage industry. Background includes sales, management and customer service in fast-paced settings.

Highly proactive manager with 15 years of experience

Overview

10
10
years of professional experience
2
2
Languages

Work History

Restaurant Manager

Mee Istimewa
02.2025 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.

Assistant Manager

Serai Group Sdn.Bhd.
08.2023 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Assistant Manager

Supernova Sdn. Bhd.
08.2023 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Floor Manager

Souled Out Sdn.Bhd
07.2018 - 05.2022
  • Managed store inventory and stock levels to maintain availability of products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed team of [Number] employees to maintain smooth-running operations of shop floor.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.

Reataurant Manager

Berjaya Burger Sdn.Bhd.
02.2015 - 11.2018
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Education

High School Diploma -

Sek.Men Dato Sagor
Perak
04.2001 -

Skills

Staff management

cooking and riding motorcycle

On weekend or off day if got time, try to cooking new recipe and make it hobby to test different.

Riding and try to explore to another pretty place like port Dickson and Kedah.

Timeline

Restaurant Manager

Mee Istimewa
02.2025 - Current

Assistant Manager

Serai Group Sdn.Bhd.
08.2023 - 05.2024

Assistant Manager

Supernova Sdn. Bhd.
08.2023 - 03.2024

Floor Manager

Souled Out Sdn.Bhd
07.2018 - 05.2022

Reataurant Manager

Berjaya Burger Sdn.Bhd.
02.2015 - 11.2018

High School Diploma -

Sek.Men Dato Sagor
04.2001 -

Similar Profiles

CREATE PROFILE
Ahmad Murad Bin Ibrahim Murad IbrahimRestaurant Manager