Ahmad Hazwan Effendi Abdullah
Business Development & Partnership
Kuala Lumpur
Summary
Business development professional with strong track record in driving growth and forging strategic partnerships. Skilled in market analysis, sales strategy, and client relationship management. Known for fostering team collaboration and adapting to evolving business needs. Highly reliable and results-focused, with expertise in identifying opportunities and leading initiatives to successful outcomes.
Overview
30
30
years of professional experience
2005
2005
years of post-secondary education
3
3
Languages
Work History
Business Development & Partnership
Maxis Berhad
Kuala Lumpur
10.2014 - Current
- Company Overview: Industry: Telecommunication, Specialization: Business Development/Partnership, Website: [Maxis](https://www.maxis.com.my)
- To market enterprise fixed business of FTTO, FTTH,
FTTX, mobile, eCommerce & IoT solutions into
strategies corporate, government target areas
and MNC nationwide to increase market share
Build market position by locating, developing,
defining, negotiating, and closing business
relationships - Lead and motivate the business development
team, providing guidance, coaching, and
feedback to ensure high levels of performance - Train and mentor business development team
and other sales-related staff
- Manage the pipeline, including forecasting,
tracking, and reporting on projects metrics and
approved pre-qualification requests reflecting
the client's requirements - Collaborate with local and regional crossfunctional teams, such as marketing and product
development, to align sales strategies with overall
business objective
- Monitor market trends and competitor activities,
providing insights and recommendations to the
management & business team
- Develop and implement sales processes and
strategies to streamline operations and improve
sales efficiency
- Conduct regular performance reviews and
Sales Forecasting &
- Budgeting
Team Leadership &
- Development
Market Competitive
Analysis
- Cross-functional
collaboration
- Operations planning
- Resource allocation
- CRM & Sales Tools
- Provide ongoing training and development
opportunities for the sales & business
development team
- To strategize commercial management and
partnership with business partners
- Market & branding approach to create visibility
and present Maxis business model for large scale
project partnership arrangement
- Established strong relationships with clients and
stakeholders, ensuring long-term partnerships and
repeat business.
- Implemented and developed operational
standards, policies and procedures.
- Held monthly meetings to create business plans
and workshops to drive successful business.
- Provided strong leadership to enhance team
productivity and morale.
- Led cross-functional teams to achieve project
milestones and deliver high-quality results.
- Consistently met or exceeded annual
performance targets set by senior leadership.
- Mentored junior staff members for skill
development and career progression within the
organization.
- Collaborated closely with peers from other
departments to drive organizational success
jointly as one cohesive uni
Manager- Sales & Operations
TM One & VADS Berhad
Kuala Lumpur
01.2007 - 06.2014
- Company Overview: Industry: Call Center / IT-Enabled Services / BPO, Specialization: Sales - Telesales/Telemarketing, Website: [TM One](https://www.tmone.com.my)
- To manage, lead, operate, monitor and control TMCC in meeting all the performance measurements through a well-planned executed process and procedures and resource management toward achieving target revenue, customer retention, employee and customer satisfaction
- To lead and manage the Customer Service Representatives in handling customer request with courteous, skillful and prompt response
- To manage Telemarketing Contact Center in efficient manner so as to achieve target contact & conversion rate / sales
- Plan, drive and organize all projects / campaigns assigned to Telemarketing and ensure all projects / campaigns are completed within the timeframe and fulfill process owner’s requirements
- To identify and recommend training needs of team leaders and customer service representatives (CSR) by submission of requisition to Training Manager in order to equip them with appropriate skills and competencies
- To prepare performance management report by ensuring all measurement data are collected, useable and with integrity for accurate implementation of action plans for service improvement
- To implement quality initiatives i.e ISO9001 for contact centre in order to achieve total customer satisfaction and increase business performance
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Sales Manager-Corporate & Government
EDS Malaysia Sdn Bhd & Ikhlas Infomasi Teknologi Sdn Bhd
Petaling Jaya
04.2000 - 12.2006
- Company Overview: Industry: Computer / Information Technology (Software), Specialization: Sales - Engineering/Technical/IT, Website: [EDS](https://www.eds.com)
- Take the lead role in selling IT products/services to private sectors and government organizations along with managing distribution partners' activity within an assigned geographical region
- Responsibility for the sales process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution
- Meet/exceed minimum quarterly and annual sales objectives
- Work closely with the operational and tele-services teams, utilize relationships to ensure that product implementation schedules are met
- Facilitate strategic partners' resources to assist in the sales process
- Engage, equip, and lead all sales channels (including distribution partners) with appropriate training, tools, and strategy development for IT products/services
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Senior Executive-Dealer Sales
Dancom TT&L Telecommunication Sdn Bhd
Petaling Jaya
01.1998 - 02.2000
- Company Overview: Industry: Telecommunication, Specialization: Sales - Corporate, Website: [Dancom](https://www.dancom.com.my)
- Establish marketing strategies for each targeted market to achieve individual sales target in the dealers, & distributors market
- Develop new customers and servicing existing customers
- Payment collection for the in charged account
- To create awareness on our product branding in the domestic market
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Customer Service and Sales Representative
Hutchison Paging
Kuala Lumpur
01.1995 - 12.1997
- Company Overview: Industry: Telecommunication, Specialization: Sales - Retail/General, Website: [Hutchison](https://www.hutchison.com.my)
- Managing large amounts of calls in a timely and effective manner
- Identifying customer needs
- Researching customer problems
- Providing the right solutions to customers
- Keeping records of all customer conversations on the call center database
- Meeting target in terms of quality of conversations
- Assisting in retail sales & attend walk in customer
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Diploma - Applied Psychology
Southern Cross International College
10-2005
Skills
Business Strategic Planning
Additional Information
In my current role, I was recognized being the top performer for exceeding annual target by 30%. I take great pride in delivering results, but I'm especially proud of how I was able to bring the team together and foster an environment of collaboration, which contributed to our success.
Personal Information
- Gender: Male
- Nationality: Malaysia
Timeline
Business Development & Partnership
Maxis Berhad
10.2014 - Current
Manager- Sales & Operations
TM One & VADS Berhad
01.2007 - 06.2014
Sales Manager-Corporate & Government
EDS Malaysia Sdn Bhd & Ikhlas Infomasi Teknologi Sdn Bhd
04.2000 - 12.2006
Senior Executive-Dealer Sales
Dancom TT&L Telecommunication Sdn Bhd
01.1998 - 02.2000
Customer Service and Sales Representative
Hutchison Paging
01.1995 - 12.1997
Diploma - Applied Psychology
Southern Cross International College
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