Ahmad Hazimin Md. Jauhar
IT Operations Manager
Summary
Experienced with overseeing IT operations and ensuring seamless functionality of systems. Utilizes strong leadership and strategic planning to drive operational success. Track record of implementing process improvements and managing cross-functional teams effectively. Proficient in strategic planning, system integration, and problem-solving.
Overview
24
24
years of professional experience
3
3
Certifications
2
2
Languages
Work History
IT Operations Manager
Meta Sapiens Sdn Bhd
10.2024 - Current
- Managed complex IT projects from inception to completion, consistently delivering within scope, budget, and timeline constraints.
- Facilitated timely resolution of technical issues by establishing clear escalation paths and communication channels between support teams and end users.
- Streamlined IT operations by implementing effective process improvements and automation techniques.
Freelance Project Manager/ Engineer
Pumpkin Technology Sdn Bhd
03.2021 - 09.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Project Manager
IGS Protech Sdn Bhd
11.2016 - 02.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Windows System Administrator
IBM
02.2014 - 06.2015
- Maintained high availability of critical systems by proactively monitoring server health and promptly addressing potential issues.
- Provided exceptional end-user support, identifying root causes of problems and implementing effective solutions in a timely manner.
Support Engineer
Cloud Connect Sdn Bhd
01.2013 - 12.2013
- Collaborated with outside departments to implement system-wide improvements
- Performed root cause analysis and general troubleshooting
- Conferred with engineers and designers to investigate and solve failure issues
IT System Administrator
BC Petroleum Sdn Bhd
10.2011 - 10.2012
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
Operation Manager
Masdar Safi Sdn Bhd
08.2010 - 09.2011
- Responsible for managing overall operations for the company
IT Executive
Misi Setia Oil & Gas Sdn Bhd
06.2007 - 08.2010
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Aligned IT solutions and deliverables with company strategic vision.
System Engineer
MICROBUMI Systems & Services
07.2006 - 05.2007
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
System Analyst
POS MALAYSIA BERHAD
07.2001 - 07.2006
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Increased system security by identifying potential vulnerabilities and implementing robust safeguards against unauthorized access or data breaches.
IT Executive
Brilliant Visionspec Corporation Sdn Bhd
08.2000 - 04.2001
- Aligned IT solutions and deliverables with company strategic vision.
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
Education
B. IT. (Hons) - Industrial Computing
Universiti Kebangsaan Malaysia
Bangi, Selangor 01.1997 - 2000.01
Skills
IT compliance
IT budgeting
Data center management
Incident management
Capacity planning
IT risk management
IT infrastructure management
Certification
ITIL (Foundation)
Personal Information
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married
Timeline
IT Operations Manager
Meta Sapiens Sdn Bhd
10.2024 - Current
Freelance Project Manager/ Engineer
Pumpkin Technology Sdn Bhd
03.2021 - 09.2024
Project Manager
IGS Protech Sdn Bhd
11.2016 - 02.2021
Windows System Administrator
IBM
02.2014 - 06.2015
Support Engineer
Cloud Connect Sdn Bhd
01.2013 - 12.2013
IT System Administrator
BC Petroleum Sdn Bhd
10.2011 - 10.2012
Operation Manager
Masdar Safi Sdn Bhd
08.2010 - 09.2011
IT Executive
Misi Setia Oil & Gas Sdn Bhd
06.2007 - 08.2010
System Engineer
MICROBUMI Systems & Services
07.2006 - 05.2007
System Analyst
POS MALAYSIA BERHAD
07.2001 - 07.2006
IT Executive
Brilliant Visionspec Corporation Sdn Bhd
08.2000 - 04.2001
B. IT. (Hons) - Industrial Computing
Universiti Kebangsaan Malaysia
01.1997 - 2000.01
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