AHMAD FITRI BIN JIRATIL
Sentul
Summary
Passionate when involve with hospitality and management work. Seeking a growing company where exceptional ability to multitask, solve problems, work effectively in a team, and meet deadlines are required in providing outstanding support to organizations Readiness to learn new things and accept new challenges to improve skill and abilities for organization growth.
Overview
7
7
years of professional experience
Work History
FRONT DESK SUPERVISOR
PRE-OPENING RENAISSANCE KUALA LUMPUR HOTEL & FOUR POINTS BY SHERATON KLCC (DUAL BRAND)
Kuala Lumpur
08.2023 - 09.2024
- Defining and implementing front desk objectives and procedures
- Hiring and training staff and managing the shift schedules
- Tending to guests' complaints and questions and providing exceptional customer service
- Ensuring that the front desk and reception area is kept clean and organized
- Maintaining front desk office supplies and equipment.
CLUB GUEST SERVICE SUPERVISOR
PARK ROYAL COLLECTION & PAN PACIFIC SERVICE SUITES
10.2022 - 07.2023
- Ensure Premium Guest are provided with the highest level of customer service at all times
- Greeting, engaging with and registering customers at reception for check in and check out
- Replenishing our deli counter with food and drinks
- Topping up our drinks stations and maintaining stock levels
- Serving beer, wine and other beverages from our fully tendered bar
- Bussing tables, sanitizing dish washing & maintaining high levels of cleanliness at all times
- Deliver exceptional customer service with every guest interaction.
Business Office Assistance-(IGL)
Sunway Medical Centre
Subang Jaya, Selangor, Malaysia
07.2022 - 09.2022
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maintaining a filing system for all patient documents and reports submitted
- Answering emails and other electronic messages as required
- Creating invoices and bills, processing insurance forms and managing vendors and contractors
- Managing inventory and placing orders as required
- Transcribing all notes and documents related to treatment
RESORT HOST
PAVILION HOTEL MANAGED BY BANYAN TREE
11.2021 - 07.2022
- Provide expertise services in courteous manner
- Handle check in and check out guest, responsible for taking reservations, greeting and registering guests
- Maintain an in-depth knowledge regarding the resort to provide outstanding guest service and answer any question they might ask
- Address and acknowledge guest issues or complaints and resolved with professional manner.
GUEST SERVICE AGENT
GRAND MILLENNIUM, KUALA LUMPUR
02.2019 - 05.2021
- Welcomed visitors with excellent customer service, answered phones in a professional manner and routing calls as necessary
- Assisted with a variety of administrative tasks
- Ensured reception area always in clean, tidy and well-presented by complying with rules and regulations.
BARISTA
STARBUCKS COFFEE, KOTA KINABALU INTERNATIONAL AIRPORT (KKIA)
08.2017 - 01.2019
- Greeted customers by determining their coffee interests and needs
- Prepared and sold coffee drinks by following prescribed recipes and preparation techniques for coffee drinks
- Cleaned and sanitized work areas, utensils and equipment
- Maintained safe and healthy work environment by following organization standards and sanitation regulations.
Education
High School Diploma -
Asian Tourism International College
Kota Kinabalu, Sabah, Malaysia08.2016
MALAYSIAN CERTIFICATE OF EDUCATION (SPM) -
SMK St. Dominic
01.2012
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Good teamwork skill
- Good problem solver
- High sense of responsibility
- Adaptable to new environment
- Good time management
- Passionate to learn new things
- Customer Service Management
Languages
Malay
English
Personal Information
- Ethnicity: Malay
- Gender: Male
- Nationality: Malaysian
- Religion: Islam
References
- RESHMAH KAUR, Guest Service Manager, +6013-2884403
- MOHD IDRIS BIN MAT YASIN, Guest Service Manager, +6012-9763897
Timeline
FRONT DESK SUPERVISOR
PRE-OPENING RENAISSANCE KUALA LUMPUR HOTEL & FOUR POINTS BY SHERATON KLCC (DUAL BRAND)
08.2023 - 09.2024
CLUB GUEST SERVICE SUPERVISOR
PARK ROYAL COLLECTION & PAN PACIFIC SERVICE SUITES
10.2022 - 07.2023
Business Office Assistance-(IGL)
Sunway Medical Centre
07.2022 - 09.2022
RESORT HOST
PAVILION HOTEL MANAGED BY BANYAN TREE
11.2021 - 07.2022
GUEST SERVICE AGENT
GRAND MILLENNIUM, KUALA LUMPUR
02.2019 - 05.2021
BARISTA
STARBUCKS COFFEE, KOTA KINABALU INTERNATIONAL AIRPORT (KKIA)
08.2017 - 01.2019
High School Diploma -
Asian Tourism International College
MALAYSIAN CERTIFICATE OF EDUCATION (SPM) -
SMK St. Dominic