Ahmad Firdaus Rahmat
GRAB Driver-partner
Beranang, Selangor
Summary
Experienced Assistant Project Manager with a strong ability to anticipate and overcome complex obstacles. Skilled in effectively communicating task expectations and providing informed suggestions for process optimizations, leveraging expertise in quality management principles. Committed to creating a safe and ethical work environment, ensuring that staff can successfully achieve project objectives in alignment with organizational standards.
Overview
2025
2025
years of professional experience
2007
2007
years of post-secondary education
2
2
Languages
Work History
Driver-partner
Grab Driver Centre Axis
Klang Valley
10.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Delivered goods and products to customer on time and in excellent condition.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Drove safely in various weather and road conditions to avoid accidents.
Assistant Project Manager
BINASAT SDN BHD
Kuala Lumpur, Kuala Lumpur
5 2015 - 12.2016
- Company Overview: Telecommunication
- Assistant Project Manager for VSAT SHELL Migration/Installation Project );
- Plan, manage, monitor and control team daily work at site/station;
- Report all progress from time to time to project manager;
- Execute and monitor to ensure projects complete within schedule;
- Work closely with internal engineering team/staff in defining project priorities, scope, resources, requirement, timing deliverables, road block, and etc.;
- Assure that the process are in place to evaluate and conduct near miss, incident, injury, and illness investigations to discover root causes and develop corrective actions to prevent reoccurrences;
- Developed and maintained project documentation for reliable records;
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation;
- Contribute, or otherwise assist, as required;
- 24/7 support on emergency issues;
- Play role as IT Technical Support (in house);
- Installing and configuring computer hardware, software, systems, networks, printers and scanners (install software and perform tests on computer equipment and programs);
- Responding to breakdowns;
- Investigating, diagnosing and solving computer software and hardware faults (set up computer equipment, schedule maintenance and teach user to use programs);
- Troubleshooting a variety of computer issues (include minor & major repairs such as formatting, cleaning, servicing and computer parts ordering/replacing);
- Offering technical support on-site or via phone or email;
- Configuring, maintaining computer networks (including Watchguard firewall, Wifi setup, network printer & scanner) and managing whole offices network and internet connection (internal & external);
- Setting up new users accounts, profiles, email and dealing with password issues;
- Working out the reasons for a fault of email server issues, email send & receive problem;
- Communicate with email server provider (Exabytes; falcarius.mschosting.com) on email issues (external);
- Support IT Department project (supply and support network equipment) such as Samling, CMNM Mining, Bakun Township, etc;
- Play role as Technical Executive & Back Office for Maxis Huawei GABS operation & maintenance;
- Resolved alarm as per docket remotely with/without on-site TE/Rigger supports;
- Generally supports all technical issues that arise in the operations and maintenance;
- Identify alarm trigger/ iManager Huawei Monitoring (U2000);
- Track, route and redirect problems to correct resources;
- Support remotely or on-site for proactive maintenance activities;
- Correct all problems detected and ensure the correct handling of future similar issues;
- Maintain lesson learned database;
- Follow up with lesson learned database update and understand operations of Huawei network elements;
- Support installation/migration team on device configuration and testing;
- Oversee Hutchison Global Communications (HGC) call center;
- Provide 24/7 support and maintenance on IT and network related problem
Head of Department NOC
Intelligence Netcare Sdn Bhd
Puchong, Selangor
10.2014 - 04.2015
- Company Overview: Consulting (IT, Science, Engineering & Technical)
- Responsible to keep networks running reliably
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provide status information that show the health of the network and events such as outages or other problems
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Monitor and manage network services, network performance, network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Review vendor services and determines the best fit network service’s needs
- Evaluate each vendor’s capability based on project
- Understand service requirements and to design performance metrics that reflect the needs of the client
- Provide engineering support for network connectivity issues, as well as working as a liaison for carriers and other information technology (IT) technicians in their organization
- Responsible to solve and prevent data outages with wired and wireless system connection hardware
- Communicate with the NOC, Field Engineer, and Technical Executive to provide issue resolution in a prompt manner
- Solve circuit outages, and monitor device up time
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Assist in configuration and installation of networking equipment as needed, as well as actively participate in upgrading projects for more efficient system support
- Perform maintenance in network hardware devices such as routers, range extenders, and switches
- Serve as the backup for the data communications analyst
- Identify, categorize and respond to network problems
- Manage changes, upgrades, improvements and integrations
- Monitor and maintain network and associated software, including responding to dockets/tickets
- Ensure maximum possible service availability and performance
- Provision customer network services on core equipment
- Provide support services for Engineering and other technical teams
- Manage and maintain the Monitoring Systems (Solarwind, Sangfor IAM, Cacti etc)
- Monitor and manage fault handling and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party, handling escalation through to resolution) by NOC
- Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for co-location, leased lines, customer backup and other customer network services)
- Ensure the stability and integrity of in-house voice, data, video, and wireless network services achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization
- Participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links
- Analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required
- Collaborate with executive management and department leaders to assess near and long-term network capacity needs
- Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records
- Interact and negotiate with vendors, outsources, and contractors to secure network products and services
- Ensure network are smooth and reliable operation for fulfilling business objectives and processes
- Participate in managing all network security solutions
- Consulting (IT, Science, Engineering & Technical)
Network Engineer
Intelligence Netcare Sdn Bhd
Puchong, Selangor
04.2013 - 09.2014
- Company Overview: Consulting (IT, Science, Engineering & Technical)
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Ensure the stability and integrity of in-house voice, data, video, and wireless network services achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization
- Participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links
- Analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required
- Collaborate with executive management and department leaders to assess near- and long-term network capacity needs
- Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records
- Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware
- Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry
- Oversee new and existing equipment, hardware, and software upgrades
- Interact and negotiate with vendors, outsources, and contractors to secure network products and services
- Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes
- Monitor network performance and troubleshoot problem areas as needed
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
- Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances
- Manage servers, including database, e-mail, print, and backup servers and their associated operating systems and software
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
- Monitor and test network performance and provide network performance statistics and reports
- Participate in managing all network security solutions
- Perform server and security audits, and system backups and recovery
- Manage and provide guidance to junior members of the team
Network Engineer
Binasat Sdn Bhd
Kuala Lumpur, Kuala Lumpur
08.2011 - 03.2013
- Company Overview: Telecommunication
- Working as a part of the Project Management team
- Assists project manager in managing project workflow
- Prepare and maintain schedules, meeting and training development agenda
- Worked with partners, team members, clients and vendors to coordinate activities, setup, effective and efficient installation, integration testing, and supporting of VSAT communication for MAXIS
- Installation of; satellite modems, VoIP Phones, PoE Ethernet Switches, router systems and all related wiring and support structures
- HP routers deployment and coordination (internally & externally) for new ATM installations or migrations roll-out
- Clear all access with customer and building management
- Schedule appointment with customer - site survey and installation, email corresponding
- Comply with all safely and training requirements
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assist in the diagnosis and solving of any technical problems (IT-related problem)
- Travel to customer locations in the West Malaysian and East Malaysian, sometimes with short notice
- Documentations – Meeting minutes, Site Survey Report, Hand Over Document (HOD) reports, CIMB-ATM UAT reports
Project Executive
Wi-Net Telecoms Sdn Bhd
Kuala Lumpur, Kuala Lumpur
01.2011 - 07.2011
- Company Overview: Internet Service Provider
- Managed day-to-day operations of assigned projects, ensuring adherence to budgets, schedules, scopes, quality standards, policies, procedures.
- Plan wireless AP deployment and coordination (internally & externally) for installation rollout
- Documentations – Meeting minutes, Site Survey request Form (SSF) filing & follow up, ISP forms filing, complete sites list
- Coordinated meetings with clients, vendors, and internal teams to facilitate smooth project progressions.
- Schedule appointment for TM/TIMES with customer - site survey and installation, email corresponding
- Schedule appointment for Winet team with customer – site survey and installation
- Conduct site survey
- Conducted thorough post-project evaluations to identify areas of improvement for future initiatives.
- Clear all access with customer and building management
- - Update LIVE site in company website
- Built impactful relationships with clients and suppliers.
- Update and follow up with Winet Installation Team on each installation progress daily and submit daily report to reporting manager
- Coordinate all TM/TIME applications and sites activities (fiber site survey, UPE installation, testing results
- Update Site Acquisition (SA) by emails, SMS and phone call (any 2 ways) as SA to inform owner
- Document/file all TM official reports – site survey reports and completion reports (inclusive of emails)
- Upload finalized PDF Site Survey Report (SSR) and Bill of Materials (BoM) into FTP
- Update BBPS master list monitoring – site survey and installation
- Ad-hoc task by HOD
Planning Technician
Wi-Net Telecoms Sdn Bhd
Kuala Lumpur, Kuala Lumpur
09.2010 - 12.2010
- Company Overview: Internet Service Provider
- Plan wireless AP deployment and coordination (internally & externally) for installation rollout
- Streamlined internal processes by creating efficient filing systems and managing digital documentation repositories.
- Documentation – Site Survey request Form (SSF), Complete sites list, Schedule of site survey and installation, email corresponding
- Internal and external project coordinating
- Improved communication among departments by serving as a liaison between planning staff, developers, architects, engineers, and property owners.
- Conducted field inspections to verify site conditions and gather essential data for informed decision-making.
- Developed clear and concise reports for decision-makers, effectively communicating complex planning concepts and issues.
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
IT Support Technician
Commerce Zone Sdn Bhd
Kuala Lumpur, Kuala Lumpur
05.2009 - 07.2010
- Company Overview: Education
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Install, support, repair, maintain and upgrade computer systems
- Troubleshoot and resolve hardware/software and networking issues
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, LAN, WAN;
- Replace/upgrade components as required
- Ensure all problems are corrected in a timely manner
- Enhanced system performance by identifying and resolving technical issues promptly.
- Ensure all installed software complies with company policies and legal requirements
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Responsible for the day to day IT function in the Office
- Responsible for keeping track of IT assets, purchase of IT equipment and do stock count for IT spare parts
- Maintain and monitor company file server
- Provide and troubleshoot desktop, support and training for operating systems, printer, scanner and miscellaneous problem
IT Technician
AQIL Group of Companies
Kajang, 10
12.2006 - 10.2008
- Company Overview: Computer / Information Technology (Hardware)
- Conduct site surveys, install voice and data cable, fiber optic cabling as well as rack and patch panels
- Provide updates, status, and completion report of installation work
- Responsible for the installation, configuration, and troubleshooting of computer hardware, operating systems, network configurations and software
- Monitor and respond to hardware, software, and network problems
- Provide the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals)
- Monitor and control the performance and status of the network resources
- Be responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Diploma in Engineering - Mechanical
UNIVERSITI TEKNOLOGI MALAYSIA
Primary/Secondary School/SPM - Sciences
SEKOLAH MENENGAH KEBANGSAAN AGAMA ARAU
Skills
Network Troubleshooting
Problem Solving
Creative Thinking
Router Configuration
Videographer
Network Management
Technical understanding
Additional Information
Well team work, Positive attitude, Quick learner, Punctual, Easy to communicate, Able to work under pressure, Hardworking, Responsible
Personal Information
- Available: Immediately
- Location Preference: Klang Valley (Selangor, Kuala Lumpur, Putrajaya)
- Age: 40
- Gender: Male
Timeline
Driver-partner
Grab Driver Centre Axis
10.2018 - Current
Head of Department NOC
Intelligence Netcare Sdn Bhd
10.2014 - 04.2015
Network Engineer
Intelligence Netcare Sdn Bhd
04.2013 - 09.2014
Network Engineer
Binasat Sdn Bhd
08.2011 - 03.2013
Project Executive
Wi-Net Telecoms Sdn Bhd
01.2011 - 07.2011
Planning Technician
Wi-Net Telecoms Sdn Bhd
09.2010 - 12.2010
IT Support Technician
Commerce Zone Sdn Bhd
05.2009 - 07.2010
IT Technician
AQIL Group of Companies
12.2006 - 10.2008
Primary/Secondary School/SPM - Sciences
SEKOLAH MENENGAH KEBANGSAAN AGAMA ARAU
Assistant Project Manager
BINASAT SDN BHD
5 2015 - 12.2016
Diploma in Engineering - Mechanical
UNIVERSITI TEKNOLOGI MALAYSIA
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