Summary
Overview
Work History
Education
Skills
Timeline
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Ahmad Fatihin Bin Suhairi

Ahmad Fatihin Bin Suhairi

Retail Sales Advisor
43-04-06 PPR GOMBAK SETIA 53100 KUALA LUMPUR.

Summary

Motivated and customer-focused Retail Sales Advisor with over 2 years of experience in the telecommunications industry. Proven ability to deliver personalized service, meet sales targets, and build strong client relationships in fast-paced retail environments. Successfully completed the Apple Development Training Programme, gaining advanced product knowledge and enhanced technical communication skills. Eager to leverage retail expertise and tech-savvy background in a dynamic and growth-oriented organization.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Retail Sales Advisor

Machines Sdn Bhd
05.2023 - Current
  • Provide exceptional customer service and guide customers in finding the right Apple products and services.
  • We engage with customers, understand their needs, and provide personalized recommendations.
  • Beyond sales, we also help customers with product setup, offer technical support, and contribute to a positive and engaging store environment.

Customer Service Executive

Scicom (MSC) Berhad
11.2021 - 02.2022
  • Handle a project of customer service under Celcom Axiata Berhad.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

Diploma - Mass Communication

Universiti Teknologi MARA
Rembau, Negeri Sembilan, Malaysia
11-2022

Skills

    Teamwork

    Customer follow-up

    Customer service

    Problem-solving

    Data entry

    Cash handling

    Retail sales

    Merchandise display

Timeline

Retail Sales Advisor

Machines Sdn Bhd
05.2023 - Current

Customer Service Executive

Scicom (MSC) Berhad
11.2021 - 02.2022

Diploma - Mass Communication

Universiti Teknologi MARA

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Ahmad Fatihin Bin SuhairiRetail Sales Advisor