Ahmad Faris Bin Ahmad Zaki Faris Zaki

Work History

Senior Sales Consultant

Carsome Certified SDN BHD

01.2022 - Current

Established strong client relationships for increased customer loyalty and repeat business.
Evaluated clients' needs and created plan of action to provide solutions.
Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
Provided exceptional customer service, addressing concerns promptly and professionally.
Utilized CMS system to track activities and set appointments.
Explained important information regarding features and functions for various products so that customer was knowledgeable.
Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
Identified prospects through cold calling, social media and trade publications.
Facilitated cross-functional collaborations between departments such as Marketing and Product Development in order to improve product offerings.
Mentored junior sales consultants, providing guidance and support for career growth.
Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
Collaborated with marketing teams to create engaging promotional materials that highlighted product benefits.
Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.

Sales Agent

Coway

01.2020 - 10.2021

Assisted call-in customers with questions and orders.
Increased sales revenue by consistently meeting and exceeding sales targets.
Enhanced product knowledge through continuous training and professional development opportunities.
Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Selected correct products based on customer needs, product specifications and applicable regulations.
Met existing customers to review current services and expand sales opportunities.
Built relationships with customers and community to promote long term business growth.
20 Call leads a day.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Monitored service after sale and implemented quick and effective problem resolutions.

Crew -> Crew Trainer -> Assistant Manager

McDonalds Karak DT #175

07.2017 - 05.2019

Studied crew members during work shift to provide feedback and guidance in improving performance.
Taught new team members correct procedures for all areas of operations.
Set positive example for team members by providing high-quality, efficient service.
Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Greeted customers with smile and provided friendly service to professionally handle every need.
Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Monitored and evaluated performance of crew members, providing constructive feedback to facilitate growth.
Promoted culture of safety by conducting regular safety drills and ensuring adherence to health and safety guidelines.
Established and maintained quality control standards.
Achieved 100% fast service for customer.

Customer service engineering

GHL System BHD

04.2016 - 08.2016

Led onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations.
Recommended products to customers, thoroughly explaining details.
Streamlined troubleshooting processes for increased efficiency and faster problem resolution.
Increased equipment uptime by efficiently diagnosing hardware malfunctions and performing necessary repairs or replacements.
Installed, configured and maintained computer systems and network connections.
Installed and configured operating systems and applications.
Configured and tested new software and hardware.
20 Unit Installation Product Onsite everyday.

Crew Leader Inside Exhibition

Discoveria EMS Entertainment

03.2014 - 12.2015

Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Monitored team members to verify work quality and address concerns.
Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
Established positive relationships with customers and colleagues through high standards of customer service.
Communicated effectively with upper management, team members, and customers to keep everyone informed.
Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Organized regular team meetings to discuss progress, address concerns, and ensure that all crew members were aligned with project goals.
Instructed crew members in safe work practices and methods to reduce work-related injuries.
Settled crew member disputes by addressing problems quickly and providing successful mediation.
Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
Achieved 50% Sales Target with team on weekend.

Secretariat for Plan Organizer Manager

OIC International Business Centre

10.2013 - 11.2013

Collaborated with cross-functional teams to ensure smooth execution of large-scale events, resulting in positive feedback from stakeholders.
Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
Managed volunteer staff, providing clear instructions and support to enhance their effectiveness.
Negotiated contracts with venues to secure cost-effective rates, maximizing budget efficiency.
10 Vendors Calling leads everyday.

Baker Chef

Tesco Scott Garden

12.2012 - 06.2013

Produced consistently high-quality baked goods for customers.
Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Increased production efficiency through effective time management and multitasking during busy periods.
Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Adjusted recipes based on available ingredients or dietary restrictions,
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Maintained accurate inventory of baking supplies and ingredients.
Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Maintained cleanliness and organization in baking area, meeting health and safety standards.
Trained new staff in bakery operations, improving overall team efficiency and product consistency.
Developed new recipes to expand bakery's offerings and attract new customers.
Followed food safety standards when handling ingredients.
70% clear product need to achieve everyday.

Summary

Overview

Work History

Senior Sales Consultant

Sales Agent

Crew -> Crew Trainer -> Assistant Manager

Customer service engineering

Crew Leader Inside Exhibition

Secretariat for Plan Organizer Manager

Baker Chef

Education

Certification - Bakery and Confectionary

SPM - Amalan Bengkel Dan Mesin

Skills

Interests

References

Timeline

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